ServiceNow Architect & Solution Design

Capgemini; Madrid; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Wide range of training and certifications

Flexibility in personal and professional life

Job summary

Capgemini is looking for a ServiceNow Architect in Madrid to lead technical engagements for ServiceNow IT and Risk & Security solutions. You will be responsible for designing solutions that align with business objectives and acting as a trusted advisor during sales cycles.

The ideal candidate has over 6 years of experience in ITSM and a strong understanding of the ServiceNow platform. This position offers growth opportunities within a diverse and ethical company.

Qualifications

• 6–8+ years of experience in ITSM, IT Operations, Risk, Security, or Governance.
• Strong expertise in ServiceNow platform architecture and modules.
• Experience in pre-sales, solution consulting, or technical sales roles.
• Solid understanding of ITIL and compliance frameworks.

Responsibilities

• Lead Architect & Solution technical engagements for ServiceNow IT and Risk & Security solutions.
• Define solution architectures, functional designs, and high-level implementation approaches.
• Act as a trusted advisor during sales cycles, workshops, and RFPs.
• Deliver tailored product demonstrations and proof-of-concepts.

Skills

ITSM, IT Operations, Risk, Security, or Governance expertise

ServiceNow platform architecture

Pre-sales or solution consulting experience

Fluent in English

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible.

Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

No matter what moment of life we are in, we are DIVERSE in age, gender, nationality, family… we have been certified in Diversity and as an ETHICAL company more than 9 years in a row!

It doesn't matter if you are living your growth stage in life, LEARNING and TRAINING at all hours or if you need to consolidate yourself and appreciate FLEXIBILITY, CONCILIATION and tax and social BENEFITS to combine your personal and professional life. What really matters is that you can feel that you are WHERE YOU SHOULD BE to get the future you want.

What will you do in the project? SERVICENOW ARCHITECT & SOLUTION DESIGN

KEY RESPONSIBILITIES

• Lead Architect & Solution technical engagements for ServiceNow IT (ITSM, ITOM, CMDB, ITAM) and Risk & Security solutions (IRM/GRC, Third‑Party Risk, Security Operations, BCM).
• Analyze customer requirements, challenges, and current tool landscape to design end‑to‑end ServiceNow solutions aligned with business objectives.
• Define solution architectures, functional designs, and high‑level implementation approaches
• Act as the SPOC for local clients around the main projects implementing ServiceNow

Customer Engagement & Value Positioning

• Act as a trusted advisor during sales cycles, workshops, RFPs, and executive presentations.
• Clearly articulate the business value, differentiators, and ROI of ServiceNow versus competing platforms.
• Position ServiceNow as a strategic enterprise platform, not only as a product.

Demonstrations & Proof of Value

• Deliver tailored product demonstrations, proof‑of‑concepts, and value scenarios for IT and Risk & Security use cases.
• Customize demos to customer context, industry, and maturity level.
• Support pilots and proof‑of‑value activities when required.

Thought Leadership & Continuous Improvement

• Stay current with ServiceNow releases, roadmaps, and best practices.
• Provide feedback to sales and delivery teams on market trends, customer needs, and competitive positioning.
• Mentor junior pre‑sales or solution consultants when applicable.

SERVICENOW SCOPE & EXPERTISE

IT Modules

• IT Service Management (ITSM)
• IT Operations Management (ITOM)
• CMDB & Service Mapping

Risk & Security Modules

• Integrated Risk Management (IRM / GRC)
• Third‑Party Risk Management
• Business Continuity Management (BCM)
• Security Operations (SecOps)
• Risk & Compliance workflows

Required Qualifications

• 6–8+ years of experience in ITSM, IT Operations, Risk, Security, or Governance domains.
• Strong expertise in ServiceNow platform architecture and modules (hands‑on or pre‑sales).
• Experience in pre‑sales, solution consulting, or technical sales roles.
• Solid understanding of ITIL, risk and compliance frameworks (ISO 27001, NIST, COBIT, etc.).
• Ability to communicate complex concepts clearly to technical and executive audiences.
• Strong presentation, workshop facilitation, and storytelling skills.
• Fluent in English (Spanish or other languages are a plus).

We will evaluate all applications. At Capgemini we have a wide range of training, face-to-face, online Certifications, etc. Even if you do not have 100% of the previous requirements, we would love to meet you!

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fuelled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.