Senior SD-WAN Support Engineer

Palo Alto Networks, Inc.; Madrid; Presencial; EUR 55.000 - 85.000; Jornada completa

Descripción de la vacante

Palo Alto Networks is seeking a Technical Support specialist to work directly with customers after purchase, analyzing complex scenarios and providing in‑depth guidance to keep environments secure. You’ll collaborate with cross‑functional teams, translate technical concepts for both technical and non‑technical audiences, and participate in high‑pressure situations to drive fast resolutions.

This role requires proactive problem solving, strong communication skills, and willingness to travel to

Formación

• Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, DNS, DHCP, TCP/IP, Authentication Protocols (LDAP, RADIUS etc.)
• Experience working with multi‑factor authentication security systems (tokens, certificates, CAC cards, and similar)
• Working knowledge of Security services (IDS/IPS, Firewalls etc.)
• Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
• Virtualization experience (AWS, Azure, VMWare, OpenStack)
• Experience working with Firewall Central Management Systems
• Experience with Windows, Linux, and MAC OS is a plus (Debugging, Editing Registries, Plist etc.)
• Experience with Cisco, Checkpoint, Juniper (Netscreen), Fortinet and PAN products a plus
• Experience in supporting Cloudgenix or SD WAN technology is a plus
• Excellent written and verbal communication skills

Responsabilidades

• Provide Technical Support to customers and partners
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow‑ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Travel to customer sites in the event of a critical situation to expedite resolution as required

Conocimientos

Remote Access VPN

IPsec

PKI & SSL

DNS

DHCP

TCP/IP

LDAP/RADIUS

MFA

IDS/IPS Firewalls

Virtualization

AWS

Azure

VMware

OpenStack

Central Management

Windows

Linux

MAC OS

Cisco/Checkpoint/Juniper/Fortinet/PAN

Cloudgenix/SD-WAN

Communication

Herramientas

AWS

Azure

VMware

OpenStack

Descripción del empleo

Palo Alto Networks is seeking a Technical Support specialist to work directly with customers after purchase, analyzing complex scenarios and providing in‑depth guidance to keep environments secure. You’ll collaborate with cross‑functional teams, translate technical concepts for both technical and non‑technical audiences, and participate in high‑pressure situations to drive fast resolutions.

This role requires proactive problem solving, strong communication skills, and willingness to travel to