Senior Network Security Support Engineer

Palo Alto Networks; Madrid; Hybrid; EUR 45,000 - 70,000; Full time

Benefits offered by this job

Diverse work environment

Reasonable accommodations for individuals with disabilities

Job summary

Palo Alto Networks in Madrid is seeking a dynamic Technical Support Engineer to provide expert assistance to customers tackling complex post-sales challenges. You will manage support cases, deliver solutions, and collaborate with cross-functional teams to enhance customer experiences. Ideal candidates will possess strong technical skills in network security, have a BS in a related field, and excel in communication and case management. The role requires fluency in English and an additional language, with potential for hybrid work adjustments.

Qualifications

• Fluent in English and another language (German, Italian, or French).
• Minimum 7 years of network security experience required.
• Expertise in TCP/IP, LAN/WAN technologies, and routing protocols.

Responsibilities

• Deliver expert-level technical assistance to customers.
• Take ownership of support cases from initiation to resolution.
• Act as a trusted advisor and communicate solutions effectively.

Skills

Fluent English

Fluent in German, Italian, or French

Network Security Expertise

TCP/IP, LAN/WAN technologies

Remote Access VPN solutions

Network troubleshooting tools (Wireshark, GNS3)

Strong communication skills

Case management practices

Education

BS in computer science or related field

Equivalent military experience

Tools

Python or Shell scripting

Multi-vendor exposure (Palo Alto, Cisco, etc.)

Virtualization tools (AWS, Azure, VMWare)

Job description

Palo Alto Networks in Madrid is seeking a dynamic Technical Support Engineer to provide expert assistance to customers tackling complex post-sales challenges. You will manage support cases, deliver solutions, and collaborate with cross-functional teams to enhance customer experiences. Ideal candidates will possess strong technical skills in network security, have a BS in a related field, and excel in communication and case management. The role requires fluency in English and an additional language, with potential for hybrid work adjustments.