Senior Program Manager

Visa; Madrid; On-site; EUR 59,000 - 97,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

Pension

Life Insurance

Annual Leave

Wellness Program

Job summary

Visa is seeking an experienced Program / Engagement Manager to lead complex, multi-country enterprise software engagements for major financial-services customers. You will provide program-level leadership across concurrent projects, spanning countries and delivery teams, ensuring coherent plans, governance and successful outcomes.

You will be a senior point of contact for executive stakeholders, offering objective program health insights and clear recommendations.

Qualifications

• Experience leading complex multi-country software engagements.
• Ability to manage programs across banks, payments and financial institutions.
• Strong governance, commercial management and stakeholder skills.

Responsibilities

• Lead complex programs and strategic customer engagements across multiple countries, solutions and workstreams.
• Own the integrated programme plan and delivery approach, aligning milestones and resources.
• Directly manage end-to-end project delivery from initiation to production readiness and support.
• Establish and lead programme governance with executive steering, reporting and risk management.
• Act as senior point of contact for customer and Visa leadership, translating complex information into clear recommendations.
• Own commercial and financial performance, including budgets, forecasts, invoicing and change control.
• Manage programme risks, issues and cross-functional dependencies, driving recovery where needed.
• Oversee hosted and on-premise delivery with security, compliance and testing plans.
• Coach PMs, improve PMO standards and balance contractual commitments with technical constraints.

Skills

Program management

Stakeholder management

Multi-country delivery

PMO governance

Job description

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Pay Transparency

The estimated salary range for a new hire into this position is €59,150 - €97,175 which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location.

In addition, this position may be eligible for bonus and equity.

Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, Pension, Life Insurance, Annual Leave, and Wellness Program.

Job Description

About the Role

We are looking for an experienced Program / Engagement Manager to lead complex, multi-country enterprise software engagements for some of our largest and most strategic financial-services customers.

Our solutions are deployed across hosted and customer-managed on-premise environments for banks, payment processors, fintechs and other financial institutions, often within complex technology estates and environments with demanding security, compliance and regulatory requirements.

You will provide program level leadership across multiple concurrent customer projects and workstreams, which may span countries, solutions, and delivery teams. Individual projects may be led by dedicated Project Managers; your responsibility is to ensure they operate as a coherent overall program with aligned plans, priorities, dependencies, governance, commercial management and customer outcomes.

You will be a senior point of contact for the engagement, operating confidently with executive stakeholders across both the customer and Visa. You will provide an objective view of program health, anticipate issues which cross projects and make clear recommendations where senior decisions or intervention are required.

This role requires sound judgement, commercial awareness, and the ability to create clarity and direction in complex, high-profile environments. Travel to customer locations will be required for executive governance, project kick-offs, and key program milestones.

Key Responsibilities

• Lead complex programs and strategic customer engagements , translating business and customer objectives into an executable delivery strategy across multiple countries, solutions and workstreams.
• Own the integrated programme plan and delivery approach , aligning milestones, critical paths, dependencies, priorities, resources and capacity across concurrent workstreams and cross-functional teams.
• Directly manage end-to-end project delivery where required , from initiation and planning through design, build, testing, production readiness, go-live and transition to support.
• Establish and lead program governance , including executive steering committees, decision papers, programme health reporting and disciplined management of scope, RAID, actions, change and escalation.
• Act as a senior point of contact for customer and Visa leadership , building trusted relationships, setting expectations, negotiating practical outcomes and translating complex information into clear recommendations and decisions.
• Own commercial and financial performance , including Statements of Work, budgets, forecasts, resource consumption, invoicing, scope and financial change, commercial exposure and delivery margin.
• Manage programme risks, issues and cross-functional dependencies , establishing ownership, resolving conflicts, escalating early and leading route-to-green or recovery plans for at-risk projects.
• Oversee hosted and on-premise delivery , ensuring infrastructure, integration, data, security, compliance, regulatory, testing and production-readiness requirements are addressed in delivery plans.
• Champion customer value and delivery capability , balancing contractual commitments, technical constraints, risk and commercial considerations while coaching Project Managers and improving PMO standards, tools and ways of working.

Qualities We Value

We're looking for someone who cares about getting the right outcome for the customer while being clear about what we can deliver within the agreed scope, budget and technical constraints. You take ownership, follow through on commitments and raise concerns early not just when they become blockers.

You're curious about how the technology works and comfortable asking questions, challenging assumptions and bringing people together to resolve issues. You consider security, compliance and governance requirements from