Senior High-Value Client Executive – Spanish

The Rank Group; Bellprat; Híbrido; EUR 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working

Wellbeing support

Pensions

Private medical insurance

Descripción de la vacante

The Rank Group is seeking a Spanish-speaking HVC Executive to join our commercial team and support our platform for high-value customers. You will manage the account lifecycle, implement loyalty initiatives, and work with cross-functional teams to drive customer satisfaction and profitability.

You will build strong relationships with top clients, deliver personalized services, and analyze customer data to identify retention opportunities and improve engagement.

Formación

• Experience in a similar role or demonstrated knowledge in customer management.
• Fluent in Spanish and English, with strong Excel and data platform skills.
• Strong analytical and communication abilities with commercial acumen.

Responsabilidades

• Build exceptional relationships with high value clients across all products.
• Introduce benefits packages for HVCs to ensure top-tier service.
• Support analyses and reports on HVC segments to retain loyalty and drive activity.
• Monitor customer performance and manage bonuses, gifts, and hospitality within regulations.
• Collaborate with Product, CS, and CRM teams to increase activity and turnover.

Conocimientos

Customer management

Analytical skills

Communication skills

Herramientas

Excel

Descripción del empleo

The Rank Group is seeking a Spanish-speaking HVC Executive to join our commercial team and support our platform for high-value customers. You will manage the account lifecycle, implement loyalty initiatives, and work with cross-functional teams to drive customer satisfaction and profitability.

You will build strong relationships with top clients, deliver personalized services, and analyze customer data to identify retention opportunities and improve engagement.