HVC Executive – Spanish-Speaking Client Growth

YoBrands; Ceuta; Híbrido; EUR 42.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private medical insurance

Life insurance

Hybrid work model

Pensions

Descripción de la vacante

YoBrands, part of The Rank Group, seeks a Spanish-speaking HVC Executive to support the platform for high value customers and oversee loyalty and rewards programs. You will manage the player lifecycle and ensure a personalised service across all products.

You will build strong relationships with top clients, drive activity, and coordinate with Product, CS, CRM, Marketing and Events to deliver exceptional service and measurable results within a hybrid setup.

Formación

• Experience in customer management; fluent in Spanish and English.
• Strong analytical, communication, and commercial awareness.
• Ability to work under pressure and meet KPI targets.
• Excellent written and verbal skills with attention to detail for senior stakeholders.

Responsabilidades

• Build relationships with high value clients to tailor personalised gaming experiences across products.
• Introduce benefits packages to HVCs for best service and experience.
• Assist analyses and reporting on HVC segments to retain and grow loyalty.
• Monitor customer performance and ensure bonuses, gifts and hospitality comply with rules.
• Support campaigns to boost activity and ensure timely delivery and reporting.
• Enhance the customer journey and promote responsible gambling to strengthen relationships.
• Collaborate with Product, CS, CRM to increase player activity and turnover.
• Partner with Marketing and Events to plan and host events for clients at various locations.
• Proactively call clients with information and promotional opportunities.
• Provide regular progress updates on tasks and projects.

Conocimientos

Fluent Spanish

Fluent English

Excel

Data platforms

Analytical thinking

Communication

Commercial awareness

Descripción del empleo

YoBrands, part of The Rank Group, seeks a Spanish-speaking HVC Executive to support the platform for high value customers and oversee loyalty and rewards programs. You will manage the player lifecycle and ensure a personalised service across all products.

You will build strong relationships with top clients, drive activity, and coordinate with Product, CS, CRM, Marketing and Events to deliver exceptional service and measurable results within a hybrid setup.