Senior Enterprise Implementation Architect

AmTrav; Barcelona; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

In-person collaboration 3 days a week

Job summary

Perk is hiring a Senior Implementation Specialist to lead Enterprise onboarding and successful adoption of the Perk platform. You will align client needs with platform capabilities, guiding IT teams through integrations and open APIs while delivering a 7-star experience from first contact through long‑term success.

You will configure accounts, troubleshoot, and provide tailored training, mentoring the Implementation team and collaborating across Sales, Product, Engineering and Finance to ensure

Qualifications

• Experience implementing with Enterprise clients.
• Strong project management and communication skills.
• Ability to translate technical concepts to non-technical audiences.
• Experience guiding cross-functional teams.

Responsibilities

• Be the first impression of Perk and the first point of contact for clients and escalations throughout implementation, always delivering 7-star service.
• Hold consultative conversations to gather client requirements, and answer them with experience and data‑driven best‑practice recommendations.
• Own the timeline, rollout plan and account while it is in implementation, preparing and executing onboarding plans with strong project management and directing work across the internal team.
• Act as the subject matter expert in change management and adoption, leading customers through introducing a new travel tool and policies, and providing guides, templates and recommendations to support long‑term success.
• Act as a technical solutions expert: identify the best solutions for each client's needs, prioritising automations, integrations and the full range of platform functionality.
• Configure client accounts to their specifications and provide technical support and troubleshooting, including setting up integrations with marketplace partners or custom‑built API solutions.
• Plan and deliver tailored training sessions for newly onboarded customers, including executive‑level stakeholders and company‑wide training.
• Lead cross‑functional projects, keeping all internal stakeholders aligned on the goal of full customer ramp‑up. Collaborate with Sales, Account Management, Product, Engineering and Finance.
• Prioritise accounts based on client and business needs.
• Simplify complex technical information for all audiences.
• Support Pre‑Sales by explaining what an implementation will look like and how the platform can meet prospects' needs.
• Validate configuration and account satisfaction by monitoring client booking behaviour after launch, and proactively offering support or recommendations.
• Review completed implementations to improve your own process and the team's, following a cycle of execute, assess, improve, repeat.
• Mentor colleagues and set an example for the Implementation team and the wider Revenue organisation.

Skills

Client onboarding

Project management

Change management

Technical consulting

Stakeholder management

Tools

APIs

CRM systems

Job description

Perk is hiring a Senior Implementation Specialist to lead Enterprise onboarding and successful adoption of the Perk platform. You will align client needs with platform capabilities, guiding IT teams through integrations and open APIs while delivering a 7-star experience from first contact through long‑term success.

You will configure accounts, troubleshoot, and provide tailored training, mentoring the Implementation team and collaborating across Sales, Product, Engineering and Finance to ensure