Senior Delivery Manager, Madrid

Ust; Madrid; Hybrid; EUR 90,000 - 140,000; Full time

Benefits offered by this job

Annual leave 23 days

Health care plan

Flexible benefits

Training platforms

Career growth

WFH policy

Job summary

UST is seeking a Senior Delivery Manager to lead the Global Accounts delivery in Spain, steering multi-service, distributed programs for strategic international clients. You will drive governance, finance, and client satisfaction while maximizing profitability through strong operational discipline.

You have 5+ years in IT services delivery, proven leadership across cross-functional teams, and fluency in English; willingness to travel across Europe, USA, and India is expected.

Qualifications

• Minimum 5 years in IT services delivery or similar client-facing roles.
• Proven experience with complex accounts and multi-service delivery.
• Strong forecasting, budgeting, and revenue management skills.
• Experience with billing processes, purchase orders, and invoicing.
• Knowledge of governance, risk, escalation, and change control.
• Experience leading international, distributed teams.
• Excellent stakeholder management and communication.
• Advanced Excel and PowerPoint skills.
• Professional proficiency in English.
• Willingness to travel within Europe, the US, and India.

Responsibilities

• Take end-to-end responsibility for operational delivery within assigned accounts.
• Establish governance frameworks and delivery reviews.
• Own financial reporting, forecasting, budgeting, and variance analysis.
• Coordinate revenue recognition, billing milestones, and timesheet compliance.
• Manage resource demand, capacity planning, and onboarding.
• Ensure compliance with SLAs, SOWs, and change requests.
• Act as primary contact for client stakeholders.

Skills

Delivery leadership

Financial forecasting

Stakeholder management

Analytical skills

English proficiency

Cross-functional collaboration

Governance & compliance

Excel & PowerPoint

Travel availability

Education

Bachelor's degree in Engineering, Computer Science, Business Administration, Finance, or related disciplines

Tools

Excel

PowerPoint

ITIL

PMP

PRINCE2

Scrum

Job description

Senior Delivery Manager

We are still looking for the very Top Talent and we would be delighted if you were to join our team! More in detail, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work, with more than 35,000 employees worldwide and a presence in over 35 countries. We are leaders in digital technology services, delivering large-scale technology solutions to some of the worlds most renowned organizations. What we look for? We are looking for a Senior Delivery Manager to join our Global Accounts division in Spain, supporting strategic international clients operating in complex, multi-service, and distributed delivery environments. This role is ideal for a hands‑on delivery leader with strong operational discipline, financial acumen, and the ability to manage large-scale accounts while ensuring operational excellence, financial performance, client satisfaction, and business growth.

Key Responsibilities

• Take end-to-end responsibility for the operational delivery of projects and services within assigned accounts.
• Ensure commitments, service levels, milestones, and client expectations are consistently achieved.
• Establish and manage governance frameworks, including delivery reviews, operational meetings, action tracking, and escalation management.
• Own financial reporting activities, including forecasting, budgeting, variance analysis, and management reporting.
• Coordinate revenue recognition, billing milestones, purchase orders, timesheets, and invoicing readiness.
• Monitor costs, profitability, and margins, identifying risks and implementing corrective actions.
• Manage resource demand, capacity planning, staffing needs, onboarding, and workforce optimization.
• Ensure compliance with Statements of Work (SOWs), contractual obligations, SLAs, and change requests.
• Act as the primary operational delivery contact for client stakeholders.
• Drive process compliance, reporting accuracy, and data quality across delivery and corporate systems.
• Identify operational improvements that enhance predictability, efficiency, quality, and profitability.
• Collaborate closely with Finance, HR, Talent Acquisition, Legal, Procurement, and Delivery teams.
• Proactively identify client needs and business opportunities, supporting unsolicited proposals and value‑added initiatives.
• Advocate for the use of AI and automation to improve delivery operations, forecasting, reporting, and decision‑making.

Mandatory Requirements

• Minimum 5 years of experience in IT Services Delivery, Account Operations, Programme Management, Service Management, or similar client‑facing delivery roles.
• Proven experience managing the operational performance of complex accounts, portfolios, projects, or managed services.
• Strong background in financial forecasting, budgeting, revenue management, cost control, margin management, and variance analysis.
• Experience coordinating billing processes, revenue recognition, invoicing readiness, purchase orders, and timesheet compliance.
• Solid understanding of delivery governance, resource planning, risk management, escalation management, and change control.
• Experience working with Statements of Work, contracts, service levels, and commercial commitments.
• Experience leading international, distributed, and cross‑functional teams.
• Strong analytical skills with the ability to transform operational and financial data into actionable decisions.
• Excellent stakeholder management and client‑facing communication skills.
• Advanced knowledge of Microsoft Excel and PowerPoint.
• Professional proficiency in English.
• Availability for occasional travel within Europe, the United States, and India.

Nice to Have

• Experience within Financial Services or other highly regulated industries.
• Bachelors degree in Engineering, Computer Science, Business Administration, Finance, or related disciplines.
• Certifications such as ITIL, PMP, PRINCE2, Scrum, or equivalent.
• Experience managing account P Ls and portfolio reporting.
• Experience in service transition programs or multi‑vendor delivery environments.
• Proven track record of improving reporting, controls, forecasting, and operational processes through automation and standardization.
• Additional European languages.

What can we offer?

• 23 days of Annual Leave plus the 24th and 31st of December as discretionary days!
• Numerous benefits (Health Care Plan, Internet Connectivity, Life and Accident Insurances).
• Retribución Flexible Program: (Meals, Kindergarten, Transport, Online English Lessons, Health Care Plan )
• Free access to several training platforms.
• Professional stability and career plans.
• UST also compensates referrals, allowing you to benefit when you recommend professionals.
• The option to choose between 12 or 14 salary payments per year.
• Real Work-Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime )
• UST Club Platform discounts and gym access discounts.

At UST, we are committed to equal opportunities throughout our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation, or nationality. We have a special commitment to Disability Inclusion and welcome applications from candidates with a disability certificate.

Skills: Service Delivery, Business Operations, Billing and Forecasting, Stakeholder Management, Forecasting, Microsoft Office, Reporting and Analytics, Resource Management, Service Level Management Excel, PowerPoint, AI