Senior Cybersecurity Support Engineer (XSIAM) - Remote

Essca; Orce; Remote; EUR 81,000 - 116,000; Full time

Job summary

Palo Alto Networks is seeking a Senior Technical Support Engineer - Focused Services to join our Cortex XSIAM support team. This remote position involves resolving complex security incidents, guiding customers through SIEM/EDR deployments, and collaborating with developers to deliver permanent solutions.

You will work across geographies, balancing customer needs with product excellence. The role emphasizes proactive risk mitigation, strong communication, and the ability to troubleshoot across

Qualifications

• Experience with Endpoint Security software and SIEM platforms.
• Proficient in creating custom data collections and parsing rules.
• Ability to design complex correlation rules, reports and dashboards.

Responsibilities

• Respond to user-reported issues within SLAs.
• Triage issues via ticketing, phone, or remote sessions.
• Perform advanced troubleshooting at application and OS levels.
• Identify root cause across code, environment or configuration.
• Provide feedback to development on product issues.
• Document actions for internal and customer communications.
• Lead root cause investigations and implement corrective actions.

Skills

Endpoint Security

SIEM

Data parsing

Correlation rules

EDR tools

Communication

Networking basics

Cross-platform (Windows/MacOS/Linux)

Cloud (Kubernetes/GCP/AWS)

English fluency

Job description

Palo Alto Networks is seeking a Senior Technical Support Engineer - Focused Services to join our Cortex XSIAM support team. This remote position involves resolving complex security incidents, guiding customers through SIEM/EDR deployments, and collaborating with developers to deliver permanent solutions.

You will work across geographies, balancing customer needs with product excellence. The role emphasizes proactive risk mitigation, strong communication, and the ability to troubleshoot across