Dutch-Speaking Customer Support – Relocate To Greece | Entry Level

Rdn Cons; Málaga; Remote; EUR 50,000 - 70,000; Full time

Job summary

Palo Alto Networks is seeking a Senior Technical Support Engineer to join the Cortex XSIAM support team. Based remotely from Spain, you will deliver technical assistance to our diverse customer base, respond to inquiries, and manage escalations within defined service levels.

You will partner with technical account managers to understand client objectives, identify risks, reproduce issues with our developers, and contribute to permanent solutions that improve product reliability.

Qualifications

• Experience with Endpoint Security software.
• SIEM experience.
• Understanding of how SIEMs work.

Responsibilities

• Provide technical support to Cortex XSIAM customers.
• Handle escalations, calls and emails within defined SLAs.
• Collaborate with developers to reproduce issues and implement permanent fixes.

Skills

Endpoint Security

SIEM

SIEM concepts

Job description

Senior Technical Support Engineer - Focused Services, Cortex XSIAM

Our Mission

At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Job Summary

We are looking for a highly motivated and customer-focused professional. As part of the global Cortex XSIAM support team, you will serve our customer base by providing technical support, by answering incoming support inquiries and managing escalations, phone calls, and emails in an effective, efficient, and friendly manner within defined service level agreements.

Our methodology is first class support. We've been recognized for it as an industry leader and we're dedicated to continuing this standard. In this role, you will work with our technical account managers to personalize our customer's experience. You will learn your client's business objectives in and out within their technical environment and focus on mitigating risks and resolving any technical issues in their networks. You're close to the deployment of cybersecurity solutions - and we need you to recognize risks before they arise. You get a thrill from seeking out complex issues and finding their resolutions - and you don't wait for those issues to escalate from our clients. Instead, you find them. You'll be working hand in hand with our developers to reproduce the issues you find and develop permanent solutions to prevent them in the future.

Qualifications

Your Experience

• Previous experience with Endpoint Security software is required
• SIEM experience
• Deep understanding of how SIEMs works
• Experience in creating