Finnish-Speaking Cloud SIEM Support Engineer (Remote)

Concentrix Spain Nwe Services, S.L.U.; Espagne; À distance; EUR 60 000 - 80 000; Plein temps

Résumé du poste

Palo Alto Networks is seeking a Senior Technical Support Engineer for Cortex XSIAM to join our global support team. The role emphasizes delivering high-quality, proactive technical support to customers, triaging complex issues, and collaborating with developers to create permanent solutions.

You will learn client environments to mitigate risks and improve security postures in real deployments. You will work closely with technical account managers, respond to inquiries and escalations, and ensure

Qualifications

• Experience with Endpoint Security and SIEM required.
• 4+ years in a Support Engineer role.
• Excellent written and verbal communication skills.

Responsabilités

• Respond to user-reported issues within defined SLAs.
• Triage issues via ticketing system, phone, or remote sessions.
• Perform advanced troubleshooting at application and OS level.
• Identify fault areas and work with teams to implement fixes.
• Document actions and communicate with customers.
• Support root cause investigations and corrective measures.

Connaissances

Endpoint security

SIEM

Data parsing

Correlation rules

Dashboards

EDR tools

Networking basics

Windows

MacOS

Linux

Kubernetes

GCP

AWS

Cloud knowledge

Incident response

Scripting

MS Server

English fluency

Outils

SCCM

GPO

AD

MSSQL

IIS

Exchange

Description du poste

Palo Alto Networks is seeking a Senior Technical Support Engineer for Cortex XSIAM to join our global support team. The role emphasizes delivering high-quality, proactive technical support to customers, triaging complex issues, and collaborating with developers to create permanent solutions.

You will learn client environments to mitigate risks and improve security postures in real deployments. You will work closely with technical account managers, respond to inquiries and escalations, and ensure