Senior Beauty & Wellness Advisor — Client Experience Leader

Placements24; España; Remote; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Fully remote work schedule

Job summary

Placements24 is seeking a Customer Success Champion to remotely support clients across Spain. You will proactively engage, onboard, train, and monitor client health while acting as their trusted advisor.

This role emphasizes building strong relationships and driving retention in a remote-first environment with Spain-wide responsibilities. The ideal candidate has experience in customer success or account management, excellent communication, and is comfortable working remotely from Spain,

Qualifications

• Excellent communication and presentation abilities.
• Proven ability to build rapport with clients.
• Strong grasp of customer success principles and methodologies.
• Ability to work autonomously in a remote setting.
• Experience with CRM and customer success platforms.

Responsibilities

• Proactively engage with clients to ensure success and satisfaction.
• Build and maintain long-lasting client relationships.
• Understand goals and help clients achieve them using our offerings.
• Onboard new clients and provide ongoing training.
• Monitor client health and identify risks or expansion opportunities.
• Provide customer feedback to product and sales teams.
• Resolve issues and handle escalations promptly.
• Conduct regular check-ins and business reviews with clients.

Skills

Communication skills

Presentation skills

Relationship building

Remote work

CRM familiarity

Education

High school diploma

Bachelor's degree in Business or Marketing

Tools

CRM software

Job description

Customer Success Champion

Our client is excited to recruit a passionate Customer Success Champion for a fully remote position, supporting clients throughout Spain. This role focuses on proactive customer engagement, ensuring clients maximize the value they receive from our products/services. You will build strong relationships, understand client needs, and act as their trusted advisor. This is a prime opportunity for a customer‑focused professional to thrive in a flexible, remote‑first environment, contributing significantly to client retention and growth from anywhere in Spain, while being associated with the vibrant city of Vigo, Galicia .

Key Responsibilities

• Proactively engage with clients to ensure their success and satisfaction.
• Build and maintain strong, long‑lasting client relationships.
• Understand client goals and help them achieve them using our offerings.
• Onboard new clients and provide ongoing training and support.
• Monitor client health and identify potential risks or opportunities for expansion.
• Act as the voice of the customer internally, providing feedback to product and sales teams.
• Resolve client issues and escalations promptly and effectively.
• Conduct regular check‑ins and business reviews with clients.

Requirements

• Previous experience in Customer Success, Account Management, or a related client‑facing role.
• Excellent communication, interpersonal, and presentation skills.
• Proven ability to build rapport and foster strong relationships with clients.
• Strong understanding of customer success principles and methodologies.
• Ability to work autonomously and manage priorities effectively in a remote setting.
• Tech‑savviness with experience using CRM and customer success platforms.
• High school diploma required; bachelor's degree in Business, Marketing, or related field preferred.
• Must be eligible to work in Spain and comfortable working remotely .

Benefits

This role offers a competitive salary and the unparalleled benefit of a fully remote work schedule, promoting excellent work‑life integration. Our client provides robust training programs, continuous learning opportunities, and a collaborative virtual team atmosphere. You will also receive benefits in accordance with Spanish labor laws. This position is perfect for dedicated professionals seeking to advance their careers in customer success within a forward‑thinking company that values its people, with the anchor of a role connected to Vigo, Galicia .