Junior Customer Success Manager - B2B SaaS Growth & Data

Orquest - Retail Smart Planning; Madrid; On-site; EUR 32,000 - 45,000; Full time

Benefits offered by this job

Flexible work model

Global team culture

Language classes

Medical insurance

Job summary

Orquest - Retail Smart Planning in Madrid seeks a Junior Customer Success Manager to drive software adoption, maximize value, and ensure long-term client satisfaction.

You will manage mid-size and enterprise accounts, analyze usage data with Excel/Power BI, and coordinate with product and adoption teams to deliver measurable ROI. This role offers growth in a fast-growing international SaaS environment and a diverse, collaborative culture.

Qualifications

• 2+ years of experience as a Customer Success Manager.
• Proven B2B SaaS experience managing enterprise accounts.
• Strong analytical skills with Excel and Power BI for reporting.
• Excellent English and Spanish; French a plus.
• Proactive, resilient, and autonomous with strong prioritization.

Responsibilities

• Manage and nurture a portfolio of mid-sized and enterprise B2B accounts.
• Guide clients to achieve KPIs using Orquest and communicate ROI.
• Prepare data-driven meetings with reports to demonstrate value.
• Monitor adoption metrics and proactively address risks to maintain value.
• Collaborate with product and adoption teams to relay customer feedback.

Skills

B2B SaaS experience

Analytical skills

Power BI

Excel

English proficiency

Spanish proficiency

French (nice to have)

CRM proficiency

Tools

HubSpot

Salesforce

Vitali

Job description

Orquest - Retail Smart Planning in Madrid seeks a Junior Customer Success Manager to drive software adoption, maximize value, and ensure long-term client satisfaction.

You will manage mid-size and enterprise accounts, analyze usage data with Excel/Power BI, and coordinate with product and adoption teams to deliver measurable ROI. This role offers growth in a fast-growing international SaaS environment and a diverse, collaborative culture.