Customer Success Manager Junior at Orquest - Retail Smart Planning

Orquest - Retail Smart Planning; Madrid; Sur place; EUR 28 000 - 38 000; Plein temps

Avantages offerts par ce poste

Real ownership and autonomy to drive影响

Comprehensive Medical Insurance.

OpenUp platform for mental well‑being.

Cobee for flexible compensation (meals

Language classes

Flexible work model

Résumé du poste

Orquest - Retail Smart Planning in Madrid is seeking a Junior Customer Success Manager to help drive software adoption, maximize value, and ensure long-term client satisfaction. The role is on‑site in Madrid with a path for growth within a fast‑growing SaaS company.

You will nurture a portfolio of mid‑sized and enterprise clients, leveraging data to demonstrate ROI and time savings while collaborating with product and adoption teams to deliver continuous value.

Qualifications

• 2+ years of experience as a Customer Success Manager.
• Experience with B2B SaaS and managing corporate accounts.
• Analytical mindset with ability to build reports in Excel/Power BI.
• CRM proficiency with HubSpot, Vitali, and Salesforce.
• Fluent in English and Spanish; French a plus.

Responsabilités

• Manage a portfolio of B2B accounts and build trusted relationships with stakeholders.
• Drive software adoption and maximize value for clients.
• Use data and reports to demonstrate ROI and time-savings.
• Monitor adoption metrics and proactively manage account health.
• Represent the voice of the customer to product and adoption teams.

Connaissances

B2B SaaS experience

Analytical skills

CRM proficiency

Languages: English & Spanish

Proactive, resilient, structured

Autonomy in prioritization

Outils

HubSpot

Salesforce

Vitali

Description du poste

Customer Success Manager Junior at Orquest – Retail Smart Planning in Madrid, MD, ES. This Full time on site position offers great opportunities for career growth. Orquest was born from a conviction: in retail, every interaction counts. A fundamental part of the in‑store experience is people – both customers and employees – and our software is created precisely to synchronize both. We put AI and machine learning at the service of stores so they always have the right employee, in the right place, at the right time. Our team is growing and we're looking for a Customer Success Manager Junior (CSM) to help drive software adoption, maximize value, and ensure long-term satisfaction for our clients.

How you'll make a difference

• B2B Relationship Management: You will manage and nurture a portfolio of mid‑sized and enterprise B2B accounts, navigating their organizations to build trusted relationships with key stakeholders.
• Value Realization: You won't just track usage; you will understand what specific KPIs your clients want to improve and guide them to achieve those goals using Orquest.
• Data-Driven Storytelling: You will use data and reports to prepare meetings and demonstrate the tangible ROI and time‑savings our tool provides to the client.
• Proactive Account Health: You will monitor adoption metrics, anticipate risks, and manage day‑to‑day situations with clients, ensuring they see continuous value in our software.
• Cross‑functional Collaboration: You will act as the voice of the customer, proposing internal improvements and escalating product feedback to our tech and adoption teams.

Requirements

What we are looking for 2+ years of experience as a Customer Success Manager.

• B2B SaaS Experience: You must have proven experience dealing with B2B clients. You know how to navigate corporate accounts, manage expectations, and handle situations where a client might not immediately see the value of the tool.
• Analytical Skills: You are comfortable working with data, Excel, and ideally Power BI, to build reports that tell a story.
• CRM Proficiency: Previous experience using CRMs (HubSpot, Vitali, Salesforce) to manage your pipeline.
• Languages: Excellent English and Spanish. A strong level of French is a massive plus.
• Soft Skills: Highly proactive, resilient, structured, and capable of prioritizing tasks autonomously.
• Nice to have: Previous knowledge of the Retail or Restaurant/QSR industries.

Benefits

• A key role in a fast‑growing international SaaS company
• A diverse, global team and collaborative culture
• Real ownership and autonomy to drive impact
• Beyond the Salary: Comprehensive Medical Insurance.
• OpenUp platform for your mental well‑being.
• Cobee for flexible compensation (meals, transport, etc.).
• Language classes to keep you growing.
• A flexible work model