Customer Success Manager Junior

Orquest - Retail Smart Planning; Madrid; On-site; EUR 32,000 - 45,000; Full time

Benefits offered by this job

Flexible work model

Global team culture

Language classes

Medical insurance

Job summary

Orquest - Retail Smart Planning in Madrid seeks a Junior Customer Success Manager to drive software adoption, maximize value, and ensure long-term client satisfaction.

You will manage mid-size and enterprise accounts, analyze usage data with Excel/Power BI, and coordinate with product and adoption teams to deliver measurable ROI. This role offers growth in a fast-growing international SaaS environment and a diverse, collaborative culture.

Qualifications

• 2+ years of experience as a Customer Success Manager.
• Proven B2B SaaS experience managing enterprise accounts.
• Strong analytical skills with Excel and Power BI for reporting.
• Excellent English and Spanish; French a plus.
• Proactive, resilient, and autonomous with strong prioritization.

Responsibilities

• Manage and nurture a portfolio of mid-sized and enterprise B2B accounts.
• Guide clients to achieve KPIs using Orquest and communicate ROI.
• Prepare data-driven meetings with reports to demonstrate value.
• Monitor adoption metrics and proactively address risks to maintain value.
• Collaborate with product and adoption teams to relay customer feedback.

Skills

B2B SaaS experience

Analytical skills

Power BI

Excel

English proficiency

Spanish proficiency

French (nice to have)

CRM proficiency

Tools

HubSpot

Salesforce

Vitali

Job description

Description

Orquest was born from a conviction: in retail, every interaction counts. A fundamental part of the in-store experience is people — both customers and employees — and our software is created precisely to synchronize both. We put AI and machine learning at the service of stores so they always have the right employee, in the right place, at the right time. Our team is growing and we're looking for a Customer Success Manager Junior (CSM) to help drive software adoption, maximize value, and ensure long-term satisfaction for our clients.

How you'll make a difference

• B2B Relationship Management: You will manage and nurture a portfolio of mid-sized and enterprise B2B accounts, navigating their organizations to build trusted relationships with key stakeholders.
• Value Realization: You won't just track usage; you will understand what specific KPIs your clients want to improve and guide them to achieve those goals using Orquest.
• Data-Driven Storytelling: You will use data and reports to prepare meetings and demonstrate the tangible ROI and time-savings our tool provides to the client.
• Proactive Account Health: You will monitor adoption metrics, anticipate risks, and manage day-to-day situations with clients, ensuring they see continuous value in our software.
• Cross-functional Collaboration: You will act as the voice of the customer, proposing internal improvements and escalating product feedback to our tech and adoption teams.

Requirements

• 2+ years of experience as a Customer Success Manager.
• B2B SaaS Experience: You must have proven experience dealing with B2B clients. You know how to navigate corporate accounts, manage expectations, and handle situations where a client might not immediately see the value of the tool.
• Analytical Skills: You are comfortable working with data, Excel, and ideally Power BI, to build reports that tell a story.
• CRM Proficiency: Previous experience using CRMs (HubSpot, Vitali, Salesforce) to manage your pipeline.
• Languages: Excellent English and Spanish. A strong level of French is a massive plus.
• Soft Skills: Highly proactive, resilient, structured, and capable of prioritizing tasks autonomously.
• Nice to have: Previous knowledge of the Retail or Restaurant/QSR industries.

Benefits

• A key role in a fast-growing international SaaS company
• A diverse, global team and collaborative culture
• Real ownership and autonomy to drive impact

Beyond The Salary

• Comprehensive Medical Insurance.
• OpenUp platform for your mental well-being.
• Cobee for flexible compensation (meals, transport, etc.).
• Language classes to keep you growing.
• A flexible work model