Senior Concierge & VIP Guest Experience Lead

Four Seasons Hotels and Resorts; Madrid; In loco; EUR 42.000 - 56.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free accommodation

Dry cleaning

Vacation days

Health insurance

Employee meals

Descrizione del lavoro

Four Seasons Hotel Madrid is seeking a passionate Assistant Chief Concierge to lead the Concierge and Guest Services teams, ensuring exceptional guest experiences with personalized, luxurious service. Reporting to the Front Office Manager, you will supervise daily operations, coordinate VIP arrivals, and maintain strong supplier relationships.

The ideal candidate has at least two years of leadership in luxury concierge, fluent English and Spanish, Madrid market knowledge, and a hospitality

Competenze

• Leadership or supervisory experience in Concierge operations.
• Madrid experience with supplier network is highly desirable.
• Degree or Diploma in Hospitality/Hotel Management or Tourism.
• Proven ability to lead teams and deliver luxury guest experiences.
• Strong knowledge of luxury travel expectations and destination-driven experiences.
• Excellent communication, relationship-building and problem-solving skills.
• Fluent English and Spanish required; additional languages advantageous.
• Les Clefs d'Or membership or equivalent recognition is advantageous.

Mansioni

• Lead daily operations of Concierge and Guest Services teams for exceptional guest experiences.
• Oversee guest itineraries, reservations, transport, and special requests with attention to detail.
• Provide destination knowledge and personalized recommendations to enhance stays.
• Coordinate VIP arrivals, owner stays, and special celebrations with flawless execution.
• Build relationships with restaurants, guides, providers, and local partners.
• Collaborate with Front Office, Housekeeping, Spa, F&B and other departments for seamless service.
• Drive recognition, service recovery, and continuous improvement initiatives.
• Assist with scheduling, inventory, reporting and planning.
• Train and develop concierge team members to Four Seasons standards.
• Support hotel activities and guest experience enhancement projects.

Conoscenze

Leadership experience

Communication skills

Relationship building

Problem solving

Customer service excellence

Formazione

Hospitality Management degree or diploma

Descrizione del lavoro

Four Seasons Hotel Madrid is seeking a passionate Assistant Chief Concierge to lead the Concierge and Guest Services teams, ensuring exceptional guest experiences with personalized, luxurious service. Reporting to the Front Office Manager, you will supervise daily operations, coordinate VIP arrivals, and maintain strong supplier relationships.

The ideal candidate has at least two years of leadership in luxury concierge, fluent English and Spanish, Madrid market knowledge, and a hospitality