VIP Butler Team Lead — Luxury Guest Experience

Rosewood Villa Magna; Madrid; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A luxury hotel in Madrid is seeking an experienced Butler Supervisor to lead the Butler team in providing personalized service to VIP guests. The ideal candidate will have at least one year of supervisory experience in luxury hospitality, excellent communication skills in English and Spanish, and familiarity with Opera PMS. Responsibilities include overseeing guest services, coordinating with various departments, and ensuring high standards of service throughout the guest journey.

Formación

• Minimum 1 year of supervisory experience in Guest Relations or Butler services.
• Proficiency in English and Spanish; additional languages a plus.
• High standards of professionalism and attention to detail.

Responsabilidades

• Oversee delivery of personalized service throughout guest stay.
• Act as primary contact for VIP guests.
• Supervise Butler team to ensure adherence to service standards.
• Facilitate guest arrivals, stays, and departures.

Conocimientos

Exceptional communication skills

Problem-solving skills

Presentation skills

Interpersonal skills

Herramientas

Opera PMS

Descripción del empleo

A luxury hotel in Madrid is seeking an experienced Butler Supervisor to lead the Butler team in providing personalized service to VIP guests. The ideal candidate will have at least one year of supervisory experience in luxury hospitality, excellent communication skills in English and Spanish, and familiarity with Opera PMS. Responsibilities include overseeing guest services, coordinating with various departments, and ensuring high standards of service throughout the guest journey.