Assistant Chief Concierge - Four Seasons Hotel Madrid

Four Seasons Hotels Limited; Madrid; On-site; EUR 65,000 - 90,000; Full time

Job summary

Four Seasons Hotel Madrid is seeking an Assistant Chief Concierge. The role entails delivering exceptional guest experiences by coordinating concierge services across disciplines, with a focus on personalized recommendations and high service standards.

Ideal candidates will have luxury hospitality experience, strong interpersonal and organizational skills, and fluency in English and Spanish, with legal right to work in Spain.

Qualifications

• Luxury hotel experience required or preferred.
• Strong interpersonal and relationship-building abilities.
• Excellent organizational and multi-tasking capabilities.

Responsibilities

• Respond to a wide variety of guest requests by accurately assessing needs and adding personal recommendations while complying with Four Seasons policies.
• Assist the Chief Concierge to oversee the Concierge department including interviewing and training staff, handling guest luggage and packages, processing guest correspondence, and maintaining guest activity knowledge; establish vendor contacts for updated guest info.
• Support continuous development of the team to uphold the highest standards of service.

Skills

Interpersonal skills

Relationship skills

Organizational skills

Multi-tasking

Team player

Bilingual English/Spanish

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike.

About Four Seasons Hotel Madrid:

Four Seasons Hotel Madrid, a collection of seven heritage buildings is ideally situated near the business district and close to Madrid’s major tourist attractions. A historical landmark redefining elegance, sophistication and urban luxury, located in Centro Canalejas Madrid.

After a careful restoration, Four Seasons Hotel Madrid, has to 200 guest rooms including 39 suites, 22 luxury residences, 3 restaurants and bars including an expansive roof terrace, a cutting-edge Spa, stylish function spaces and luxury retail.

The Role of Assistant Chief Concierge:

The Four Seasons Hotel Madrid is looking for an Assistant Chief Concierge. Candidates with passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply for a career with Four Seasons. As a member of the Rooms Division, the Assistant Chief Concierge works across disciplines to deliver an exceptional experience.

Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. The Assistant Chief Concierge will assist the Chief Concierge to oversee the Concierge department including interviewing and training of staff, storing and retrieving of guest luggage and packages, processing of all guest correspondence, ensures that staff is knowledgeable about activities at the location, establishes contacts with vendors to provide updated and current information to guests.

Our Ideal Assistant Concierge will have

Our ideal Assistant Chief Concierge candidate have a special talent and passion for ensuring the highest of standards consistently and exceptional service. You should have experience in luxury hotels, attention to detail, strong interpersonal and relationship-building skills, the ability to multi-task with excellent organizational skills, be a team player and have the desire to focus on the development of our team. Ideally you will also have experience of a new hotel or resort opening, and you must have the legal right to work in Spain and have fluency in English and Spanish .

Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us. As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule. This relationship is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts and residences around the world, making us an undisputed “employer of choice.”