Senior Cisco UC Engineer - Telephony & Video Conferencing

Capgemini

Madrid

Presencial

EUR 70.000 - 100.000

Jornada completa

Hace 9 días

Generador de candidaturas

Transforma esta oferta en una entrevista: un currículum y una carta de presentación creados pensando en lo que quiere el empleador.

Supera los filtros ATS

Descripción de la vacante

Capgemini is seeking an experienced Cisco Telephony & Videoconferencing - IPT Expert to join our Unified Communications team, supporting a large-scale international environment. As Senior Unified Communications Engineer, you will design, implement, support, and continuously improve Cisco telephony and video conferencing solutions to deliver reliable, high-quality communication services.

Your role includes leading projects, providing expert incident support, and collaborating with internal teams

Formación

Minimum 5 years in Cisco Collaboration environments.
Strong expertise in CUCM, Unity Connection, Jabber, and IP Phones.
Experience with Cisco video conferencing CMS and Telepresence endpoints.
Solid knowledge of SIP and H.323 protocols.
Experience with VMware v7/v8 environments.
Ability to troubleshoot complex issues and manage incidents.

Responsabilidades

Lead and implement Cisco Telephony and Video Conferencing projects.
Provide expert support for complex incidents and technical issues.
Support L1 and L2 operations when required.
Manage major incidents: qualification, action planning, resolution, root cause analysis.
Contribute to problem management and service improvements.
Collaborate with teams to meet customer requirements.
Maintain HLD and LLD documentation.
Execute hardware validation, testing, and configuration.
Participate in change management and service enhancements.