Senior Solution Architect, CCaaS & AI for Global Healthcare

Hiberus

Madrid

On-site

EUR 90,000 - 150,000

Full time

6 days ago

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Benefits offered by this job

Purpose-Driven Culture

Global Exposure

Growth & Innovation

Flexibility & Structure

Job summary

Roche is transforming its Contact Center and Telephony platforms to deliver faster time-to-value and enable AI-driven use cases across Pharmaceuticals and Diagnostics. The Senior Solution Architect will lead the architectural vision, guide product teams, and drive long-term technical strategy while managing debt and maintaining enterprise alignment.

You will collaborate with global teams, ensure robust data models and integration pathways, and mentor others to elevate Roche's architecture

Qualifications

Proven track record as a Solution Architect in complex, multi-product environments.
Deep, hands-on experience with cloud-based telephony products, specifically CCaaS (Genesys Cloud).
Expert knowledge in data models, taxonomies, and integration patterns; ability to guide ADRs.

Responsibilities

Architectural Leadership: design standards-based solutions balancing product requirements with enterprise standards and manage technical debt.
Innovation & AI: drive adoption of AI transformative use cases in CCaaS and evaluate new technologies.
Strategic Collaboration: work with architects and product teams, ensuring robust data models, ontologies, and integration paths.
Mentorship & Influence: mentor colleagues and evolve Architecture Practices; explain complex concepts to stakeholders.