Senior AI CSM — Enterprise Programs (Remote)

Shakers; España; Remote; EUR 80,000 - 110,000; Full time

Job summary

Shakers is seeking a Senior AI Customer Success Manager to own high-impact enterprise programs across AI Agents in Iberia. This freelance, remote-first role is based in Madrid, with on-site client time when needed, and involves guiding C-level stakeholders through API integrations, data flows and ROI measurements.

You will work closely with AI Engineers and product teams to shape deployments, drive adoption and build compelling business cases for large clients in finance, insurance and retail.

Qualifications

• 6+ years in Customer Success or similar client-facing role with large enterprises.
• Strong technical understanding of APIs, integrations, data flows and cloud environments.
• Experience with AI Agents or LLM-based systems in production is a plus.
• Proven ownership of complex, multi-stakeholder programs with governance.
• Spanish native and fluent English (C1+).
• Based in Madrid with on-site client time when needed.

Responsibilities

• Own clients’ AI Agent programs end to end from scope to go-live and optimization.
• Be main contact for senior stakeholders up to C-level.
• Run workshops to map processes and journeys.
• Translate business needs into functional requirements and acceptance criteria.
• Collaborate with AI Engineers on design and integrations with client systems.
• Discuss integration and security choices with clients' IT teams.
• Drive adoption, track KPIs and ROI and business case.
• Identify expansion opportunities to new use cases and channels.

Skills

Customer Success

Enterprise clients

APIs & integrations

Data flows

Cloud environments

Stakeholder management

Spanish (Native)

English (C1+)

Job description

Shakers is seeking a Senior AI Customer Success Manager to own high-impact enterprise programs across AI Agents in Iberia. This freelance, remote-first role is based in Madrid, with on-site client time when needed, and involves guiding C-level stakeholders through API integrations, data flows and ROI measurements.

You will work closely with AI Engineers and product teams to shape deployments, drive adoption and build compelling business cases for large clients in finance, insurance and retail.