Senior Account Manager, Track & Trace Growth & Compliance

TraceLink, Inc; Barcelona; On-site; EUR 70,000 - 95,000; Full time

Job summary

TraceLink, Inc is seeking a Senior Customer Account Manager in Spain to protect, grow, and strengthen Track & Trace customer relationships. You will own the commercial lifecycle across an assigned portfolio, drive renewals, expansions, and coordinate with SC ABP initiatives, often traveling up to 30–50% for on-site executive reviews.

You will build trusted executive relationships, develop long-term account strategies, and leverage TraceLink’s WISE platform to optimize compliance and business

Qualifications

• 6+ years of proven outside sales, field-based enterprise account management, strategic account development, or enterprise software sales experience managing tier-1 key accounts.
• Demonstrated track record in an outside sales model, including travel up to 30–50% for face-to-face meetings and executive reviews.
• Experience managing complex strategic customer relationships.
• Demonstrated success protecting and expanding recurring software revenue.
• Experience engaging executive business and IT stakeholders.
• Strong commercial negotiation, forecasting, and account planning skills.
• Experience utilizing CRM systems and structured commercial sales methodologies.
• Proven ability to establish cross-functional internal relationships.
• Excellent written, verbal, and executive communication skills.
• Native proficiency in French or Italian and excellent English communication skills.

Responsibilities

• Execute Field-Based Account Strategies: proactively manage a high-touch, outside sales model with regular travel to customer sites.
• Lead In-Person Executive Sessions: plan and lead Customer Operational Reviews, Executive Business Reviews, and strategic account reviews with senior leaders.
• Build On-Site Relationships: establish trusted relationships across dispersed teams with stakeholders in business, compliance, supply chain, quality, and IT.
• Serve as the primary commercial owner for the Track & Trace ABP journey across an assigned portfolio.
• Develop and execute long-term account strategies to maximize customer value, recurring revenue, and growth.
• Develop and maintain account plans using TraceLink’s WISE platform.
• Build relationships with executive, business, compliance, supply chain, quality, and IT stakeholders.
• Coordinate and conduct CORs, EBRs, commercial planning sessions, and strategic reviews.
• Develop renewal strategies to maximize retention and value.
• Maintain a healthy pipeline of renewal and expansion opportunities across ABP portfolios.
• Identify, qualify, and close expansion opportunities across Track & Trace.
• Position ABP processes to improve compliance and performance.
• Build business cases showing value and ROI.
• Execute targeted commercial campaigns reinforcing TraceLink’s value.
• Execute commercial excellence: apply MEDDPICC qualification, maintain forecasts and account plans, ensure pipeline hygiene.

Skills

Outside Sales

Field-Based

Executive Relationship Management

Account Planning

Commercial Negotiation

Forecasting

CRM Systems

Cross-Functional Leadership

English Proficiency

MedDPICC Qualification

Tools

WISE platform

Job description

TraceLink, Inc is seeking a Senior Customer Account Manager in Spain to protect, grow, and strengthen Track & Trace customer relationships. You will own the commercial lifecycle across an assigned portfolio, drive renewals, expansions, and coordinate with SC ABP initiatives, often traveling up to 30–50% for on-site executive reviews.

You will build trusted executive relationships, develop long-term account strategies, and leverage TraceLink’s WISE platform to optimize compliance and business