Team lead account manager in fintech

SumUp; Barcelona; Vor Ort; EUR 65.000 - 110.000; Vollzeit

Benefits dieser Stelle

Restaurant tickets (Edenred)

Annual L&D budget €2000

30 days sabbatical after 3 years

Referral bonus

Zusammenfassung

SumUp Inc. in Barcelona is seeking an experienced Head of Account Management to lead and grow a high‑performing team responsible for retention and revenue across key merchants.

You will coach, set strategy, monitor KPIs, and collaborate with Sales, Support and Product to scale merchant engagement. Fluency in English and experience with UK or German markets are required; office‑first setup with an international, diverse team.

Qualifikationen

• 4 to 6 years of experience in managing large accounts.
• Strong leadership experience, managing high-performance teams.
• Strong sales and upselling capabilities.
• Excellent verbal and written communication skills in English.
• Data-driven mindset with experience in monitoring KPIs and portfolio performance.
• Experience with UK or German market.

Aufgaben

• Lead and mentor a team of Account Managers focused on retention and revenue growth.
• Conduct regular coaching sessions and improve objection handling.
• Hold 1:1s to drive performance, development and engagement.
• Drive performance against net revenue growth and upselling KPIs.
• Monitor portfolio performance and identify opportunities to improve merchant engagement.
• Collaborate with Sales, Customer Support, and Product teams to improve merchant experience.
• Ensure workload balance and scalable processes.
• Develop talent and foster a high-performance culture.

Kenntnisse

Leadership

Account management

Sales

English

Jobbeschreibung

At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first‑ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid.

Задачи:

• Lead, mentor and develop a team of Account Managers responsible for retention and revenue growth
• Conduct regular call coaching sessions, embedding sales techniques and objecting handling best practices
• Hold regular 1:1s with team members focused on performance, development and engagement
• Drive team performance against net revenue growth, retention and upselling KPIs
• Monitor portfolio performance and identify opportunities to improve merchant engagement
• Implement structured engagement cadences prioritizing merchants at risk of churn or with strong growth potential
• Support Account Managers in developing strong commercial conversations with merchants
• Ensure balanced workload management across the team
• Identify skill gaps and implement targeted coaching and enablement initiatives
• Build a performance culture that rewards accountability, ownership and continuous improvement
• Collaborate with Sales, Customer Support, and Product teams to improve merchant experience.
• Drive operational excellence and performance continuity
• Accelerate activation and revenue generation
• Strengthen cross‑functional collaboration and process scalability
• Develop talent and reinforce a high‑performance culture

Требования:

• 4 to 6 years of experience in managing large accounts
• Strong leadership experience, managing high‑performance teams
• Strong sales and upselling capabilities
• Excellent verbal and written communication skills in English
• Data‑driven mindset with experience in monitoring KPIs and portfolio performance
• Experience with UK or German market.

Условия:

• Opportunity to work with SumUppers globally on large‑scale fintech products used by millions of businesses worldwide, from our Berlin office. This involves an office‑first setup
• Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
• Restaurant tickets (Edenred)
• A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education
• 30 Days Sabbatical: Enjoy the unique opportunity to take a well‑deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp
• Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team