Secretario De Dirección

Puente China España; Barcelona; Remote; EUR 40,000 - 54,000; Full time

Job summary

Esko, part of Veralto, seeks a Renewal Operations Specialist to manage renewals for its recurring software and hardware contracts in EMEA. This fully remote role can be based in Spain, Italy, Czech Republic or Portugal.

You will coordinate pricing, contracts, and orders with resellers, ensuring timely renewals and accurate data in Salesforce. You will engage with Sales, Aftercare, and Finance to ensure high-quality service and proactive renewal management.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 1+ years in an administrative, sales support, order management, contract administration or customer service role in a B2B environment.
• Fluency in English, both written and spoken.
• Working knowledge of Microsoft Office, particularly Excel, Outlook and Teams.
• Experience working with a CRM system, preferably Salesforce.

Responsibilities

• Prepare service contract renewal proposals for software and hardware using existing contract data and a defined process.
• Act as main point of contact for resellers across EMEA on renewal pricing, contract status and order processing.
• Anticipate upcoming renewals and move each one through required steps to avoid lapses.
• Coordinate contract amendments, co-terming requests and subscription adjustments with Sales, Aftercare, Finance and Order Management.
• Prepare and validate pricing calculations and quotations, including perpetual-to-subscription conversions.
• Keep renewal opportunities accurate and up to date in Salesforce.

Skills

English fluency

CRM experience

Administrative skills

Communication skills

Education

Bachelor's degree or equivalent

Tools

Salesforce

Microsoft Office

Job description

Imagine yourself.

• Growing your expertise and expanding your skillset with every project.
• Owning your ambition and fueling your career growth.
• Collaborating with a vibrant, inclusive, global team.

Esko ( . Esko, a Veralto ( company, is a global provider of integrated software and hardware solutions that accelerate the go-to-market process of packaged goods. Our integrated platform and comprehensive tools empower retailers, pre-media and trade shops, manufacturers, and converters to manage best-in-class packaging design and print processes. Innovation is built into the DNA of our business: every day, we challenge ourselves to be better by seeking out new ways to elevate our products, our processes, and our people. We also know that innovation and ingenuity starts with prioritizing a diverse workforce and a deeply inclusive workplace. We encourage people from all backgrounds to apply to our positions.

Reporting to the Team Leader EMEA Renewals, the Renewal Operations Specialist is responsible for keeping Esko's recurring software and hardware business in Eastern Europe, the Middle East and Africa running smoothly. You will make sure every service contract managed through our reseller network is prepared accurately and renewed on time, and you will be the go-to contact for our partners on everything related to renewals. This is a fully remote role and can be based in Spain, Italy, Czech Republic or Portugal.

In this role, a typical day will look like:

• Preparing service contract renewal proposals for software and hardware, using existing contract data and following a well-defined process.
• Acting as the main point of contact for resellers across Eastern Europe, the Middle East and Africa on renewal pricing, contract status and order processing.
• Anticipating upcoming renewals and moving each one through the required internal and partner steps to make sure no contract lapses.
• Coordinating contract amendments, co-terming requests and subscription adjustments with Sales, Aftercare, Finance and Order Management.
• Preparing and validating pricing calculations and quotations, including perpetual-to-subscription conversions.
• Keeping renewal opportunities accurate and up to date in Salesforce, using our new quoting and ordering tools.

The essential requirements of the job include:

• Bachelor's degree or equivalent professional experience.
• 1+ years of experience in an administrative, sales support, order management, contract administration or customer service role in a B2B environment.
• Fluency in English, both written and spoken.
• Working knowledge of Microsoft Office, particularly Excel, Outlook and Teams.
• Experience working with a CRM system, preferably Salesforce.

It would be a plus if you also possess previous experience in:

• Contract renewals, service contracts or subscriptions, ideally working with resellers or channel partners.
• French language skills.

Esko is proud to be part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you'll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we're Safeguarding the World's Most Vital Resources-and building rewarding careers along the way.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

We are looking for people who can help us improve our services and customer satisfaction by performing administrative tasks. You could be part of the team. Do you enjoy working in a dynamic and stimulating environment, with new challenges to solve every day? Do you consider yourself someone who can effectively handle complex situations and meet deadlines?

• Assist with the preparation of Customs Declarations, data updates, and other administrative tasks that may arise on a daily basis.
• Process customs documentation with government authorities and official agencies.
• Communicate with both internal and external customers via phone and email in at least two languages: Spanish and English.
• Handle customer calls regarding customs clearance requirements and questions related to customs procedures.
• Collaborate with other departments, primarily Billing and Operations, to provide customers with a high-quality service.
• Work as part of a team with colleagues at your location to achieve company objectives, delivering the best possible service for worldwide shipments while ensuring compliance with customs regulations.
• In short, you're proactive and organized, and you know how to make a difference in your area.

What will your day-to-day look like?

• Assist with the preparation of Customs Declarations, data updates, and other administrative tasks that may arise on a daily basis.
• Process customs documentation with government authorities and official agencies.
• Communicate with both internal and external customers via phone and email in at least two languages: Spanish and English.
• Handle customer calls regarding customs clearance requirements and questions related to customs procedures.
• Collaborate with other departments, primarily Billing and Operations, to provide customers with a high-quality service.
• Work as part of a team with colleagues at your location to achieve company objectives, delivering the best possible service for worldwide shipments while ensuring compliance with customs regulations.
• In short, you're proactive and organized, and you know how to make a difference in your area.

What do we offer?

• Competitive salary.
• Company-provided training.
• Temporary positions across various shifts and locations.

What are we looking for?

• Vocational Training qualification required.
• A proactive attitude, flexibility, and strong organizational skills.
• Previous experience in a similar role is an asset.
• Intermediate level of English is an asset.
• Fluent Spanish language skills.
• Strong communication skills.
• Basic computer literacy.
• Knowledge of International Trade is an asset.

• Availability to work different shifts and locations:
• Barcelona
  17:30 - 21:30 (Monday to Friday)
  10:00 - 14:00 (Monday to Friday)
  08:00 - 17:00 (Monday to Friday)
  08:00 - 17:00 (Tuesday to Saturday)
  23:00 - 07:00 (Monday to Friday)
• Madrid
  09:00 - 17:00 (Monday to Friday)
  10:00 - 19:00 (Monday to Friday)
• Valencia Airport
  07:00 - 15:00 (Monday to Friday)
• Seville Airport
  08:00 - 14:00 (Monday to Friday)
• Vitoria Airport
  08:00 - 14:00 (Monday to Friday)

How We Recruit

At UPS, equal opportunity, fair treatment, and an inclusive workplace are extremely important to us. We are committed to a policy of fair treatment in hiring, selection, training, promotion, and compensation based on merit, experience, and other job-related criteria. We do not discriminate against any applicant based on age, race, religion, sex, disability, sexual orientation, or gender identity.

A Little About Our Business