Scaled Customer Success Lead (AEC & D&M)

Autodesk; Barcelona; Híbrido; EUR 90.000 - 130.000; Jornada completa

Descripción de la vacante

Autodesk's CSA Scaled Customer Success team is seeking a customer-focused professional to support AEC and D&M customers across Europe, the Middle East and Africa. You will manage a hybrid portfolio of Territory, Regional, and selected Enterprise accounts, applying a scaled Customer Success approach.

You will drive adoption and retention by guiding onboarding and adoption strategies, using usage data and business insights, and collaborating with Sales, Channel and Support teams to deliver

Formación

• 3+ years in Customer Success, account management, or consulting.
• Experience managing mixed account portfolios.
• Engineering, Architecture, Manufacturing background preferred.
• Strong communication and data-driven decision making.
• Fluent in English; French is a plus.

Responsabilidades

• Engage with customers through scalable, digital-first models.
• Manage hybrid portfolio across Territory, Regional, and Enterprise accounts.
• Guide onboarding and adoption strategies across AEC and D&M.
• Build relationships with senior stakeholders in high-value accounts.
• Prioritize activities based on account health, risk, and impact.
• Collaborate with Sales, Channel and Support teams to drive outcomes.
• Drive measurable uplift in product usage and engagement.
• Establish and execute customer success plans using usage data and insights.

Conocimientos

Customer Success

Account Management

Data Analysis

Stakeholder Management

Cross-functional Collaboration

Descripción del empleo

Autodesk's CSA Scaled Customer Success team is seeking a customer-focused professional to support AEC and D&M customers across Europe, the Middle East and Africa. You will manage a hybrid portfolio of Territory, Regional, and selected Enterprise accounts, applying a scaled Customer Success approach.

You will drive adoption and retention by guiding onboarding and adoption strategies, using usage data and business insights, and collaborating with Sales, Channel and Support teams to deliver