Strategic Customer Success Advisor — France (AEC & D&M)

Autodesk; Barcelona; Híbrido; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation package

Annual cash bonuses

Descripción de la vacante

Autodesk is seeking a Customer Success Advisor to manage a mixed portfolio of Territory, Regional, and select Enterprise accounts in Barcelona. You will drive adoption and retention through digital-first engagement, guide onboarding and adoption strategies across AEC and D&M workflows, and build strategic success plans with senior stakeholders.

You will collaborate with Sales, Channel, and Support to ensure a consistent, high-quality customer experience at scale while prioritizing high-risk

Formación

• 3+ years in Customer Success, Account Management, or Consulting.
• Experience managing portfolios with mixed segments (scaled and higher-value).
• Strong stakeholder and client relationship management skills.
• Ability to translate customer processes into adoption strategies.

Responsabilidades

• Support Autodesk customers across AEC and D&M sectors.
• Drive adoption and usage through scalable engagement.
• Build strategic customer success plans and collaborate across Sales, Channel, and Support.
• Prioritize activities based on account health, risk, and impact.
• Create and execute customer success plans using usage data and business insights.
• Collaborate cross-functionally to ensure a high-quality customer experience at scale.

Conocimientos

Customer Success

Account Management

Stakeholder management

Cross-functional collaboration

Data-driven decision making

Communication

Storytelling

Negotiation

Risk management

Educación

Engineering/Architecture/Manufacturing background

Descripción del empleo

Autodesk is seeking a Customer Success Advisor to manage a mixed portfolio of Territory, Regional, and select Enterprise accounts in Barcelona. You will drive adoption and retention through digital-first engagement, guide onboarding and adoption strategies across AEC and D&M workflows, and build strategic success plans with senior stakeholders.

You will collaborate with Sales, Channel, and Support to ensure a consistent, high-quality customer experience at scale while prioritizing high-risk