Scaled Customer Success Advisor: Adoption & Growth

Autodesk; Barcelona; Presencial; EUR 55.000 - 75.000; Jornada completa

Descripción de la vacante

Autodesk in Barcelona seeks a customer-focused Customer Success professional to support Architecture, Engineering & Construction and Design & Manufacturing across EMEA. You will manage a hybrid portfolio of Territory, Regional and selected Enterprise accounts, guiding onboarding, adoption and value realization through data‑driven actions.

The role emphasizes building senior stakeholder relationships, driving product usage, retention, and cross‑functional collaboration with Sales, Channel and

Formación

• Professional working proficiency in English and French.
• 3+ years of experience in Customer Success, Account Management, or Consulting.
• Experience managing a portfolio with different customer segments.
• Hybrid knowledge of AEC and/or D&M industries, or ability to work across both.
• Strong stakeholder management and client relationship skills.

Responsabilidades

• Proactively engage with customers through digital-first scalable engagement models.
• Manage a hybrid portfolio of Territory, Regional, and selected Enterprise accounts.
• Guide customers through onboarding and adoption strategies across AEC and D&M workflows.
• Build and maintain relationships with senior stakeholders.
• Prioritize activities based on account health, risk, and business impact.
• Execute on high-risk accounts using data-driven insights.
• Drive measurable uplift in product usage across your portfolio.
• Establish and execute customer success plans using usage data and business insights.
• Apply a consultative approach to improve adoption across AEC and D&M workflows.
• Collaborate cross-functionally with Sales, Channel, and Support teams.
• Ensure a consistent and high-quality customer experience while operating at scale.

Conocimientos

English

French

Account management

Customer success

Educación

Engineering/Architecture background

Descripción del empleo

Autodesk in Barcelona seeks a customer-focused Customer Success professional to support Architecture, Engineering & Construction and Design & Manufacturing across EMEA. You will manage a hybrid portfolio of Territory, Regional and selected Enterprise accounts, guiding onboarding, adoption and value realization through data‑driven actions.

The role emphasizes building senior stakeholder relationships, driving product usage, retention, and cross‑functional collaboration with Sales, Channel and