SAP SD/O2C Service Manager

JobServe Ltd; Barcelona; Hybrid; EUR 90,000 - 130,000; Full time

Job summary

JobServe Ltd urgently seeks a Senior SAP SD/O2C Service Manager to oversee AMS operations for an international client. The role is remote with 3-4 days per month onsite in Barcelona and requires strong O2C expertise and incident management to maintain service levels.

You will coordinate with global solution managers, vendors and business stakeholders, leading distributed teams across time zones and driving escalations and improvements in service delivery in a fast-changing environment.

Qualifications

• Strong SAP SD/O2C process knowledge and ability to contextualise operational issues.
• Proven AMS Service Management or equivalent SAP service management experience.
• Experience leading distributed, international teams across multiple time zones.
• Excellent incident management and escalation handling, including P1 incidents.
• Strong stakeholder management and communication with business process owners, technical teams and vendors.
• Experience coordinating resources, priorities and project delivery.

Responsibilities

• Manage day-to-day SAP SD/O2C operations, coordinating technical solution managers and external service providers.
• Act as the escalation point for critical operational incidents (P1s) with clear communication of impacts and timelines.
• Coordinate with global process leads and business owners on operational changes, risks and service improvements.
• Collaborate with other service and project managers to optimize resource allocation and resolve cross-functional issues.
• Monitor O2C-led projects ensuring resources, timelines and milestones are met.
• Lead collaboration across international teams in different time zones (Mexico, Philippines, Spain).

Skills

SAP SD/O2C

AMS Service Management

International teams

Incident management

Stakeholder management

Resource coordination

English fluency

Job description

Senior SAP SD/O2C Service Manager

Start Date: ASAP
Contract Duration: 6-12 months
Location: Remote, with 3-4 days per month onsite in Barcelona, Spain
Working Language: English

Overview

We are urgently seeking an experienced SAP SD/O2C Service Manager to oversee Application Management Services (AMS) operations for an international client.

This is a senior service management role requiring strong Order-to-Cash (O2C) process knowledge, operational leadership and stakeholder management skills. You will coordinate daily operations, manage escalations, oversee resources and track projects while working closely with technical solution managers, vendors and global business stakeholders.

The role involves managing a geographically distributed team and responding effectively to changing priorities in a dynamic international environment.

Key Responsibilities

• Manage day-to-day SAP SD/O2C operations, coordinating technical solution managers and external service providers.

• Act as the key escalation point for critical operational incidents (P1s), communicating impacts, resolution options and timelines to senior stakeholders.

• Coordinate with global process leads and business owners on operational changes, updates, risks and service improvements.

• Collaborate with other service managers and project managers to coordinate resource allocation and resolve cross-functional issues.

• Monitor O2C-led projects, ensuring appropriate resources, timelines and delivery milestones are maintained.

• Manage collaboration across international teams operating in different time zones, including Mexico, the Philippines and Spain.

Requirements

• Strong SAP SD/Order-to-Cash (O2C) process experience, with the ability to understand and contextualise operational issues.

• Proven experience in AMS Service Management, application support leadership or a comparable SAP service management role.

• Experience managing distributed, international teams across multiple time zones.

• Strong incident management and escalation handling experience, including critical incidents.

• Excellent stakeholder management and communication skills, working with business process owners, technical teams and third-party vendors.

• Experience coordinating resources, operational priorities and project delivery.

• Fluent English is essential.

• Comfortable working in ambiguous, fast-changing environments and making decisions under pressure.

Why Join This Project?

Join an international SAP environment where you can take ownership of critical O2C service operations, work with global stakeholders and make an immediate impact on service delivery. This is an opportunity to bring structure, leadership and operational stability to a high-priority engagement.