Remote SAP Service Manager | Barcelona Onsite 2–3 days/mo

RED Global; España; Híbrido; EUR 60.000 - 90.000; A tiempo parcial

Descripción de la vacante

RED Global is seeking an experienced SAP Service Manager to join on an initial 6-month contract, primarily remote from Spain with 2-3 days per month onsite in Barcelona. You will own end-to-end SAP service delivery and act as the bridge between business stakeholders, SAP teams and external partners.

This role focuses on performance, availability, and continuous improvement of SAP services, coordinating Basis, infrastructure, and development teams, managing incidents and changes, and reporting

Formación

• Experience delivering SAP services across complex environments.
• Strong stakeholder management and communication skills.
• Proven ability to manage incidents, problems and changes.

Responsabilidades

• Own and manage end-to-end delivery of SAP services.
• Serve as primary service management contact for stakeholders and customers.
• Manage incidents, problems, service requests, and escalations within SLAs.
• Coordinate SAP technical and functional teams (Basis, infra, apps).
• Monitor service performance, availability and KPI/SLA compliance.
• Lead major incident management with clear communication.
• Drive problem management and root-cause analysis to prevent Recurrence.
• Coordinate SAP changes, releases, upgrades and maintenance.
• Manage relationships with external SAP partners and service providers.
• Produce regular service reports and communicate performance to senior stakeholders.

Conocimientos

SAP Service Management

Stakeholder Management

Incident & Problem Management

SLA & KPI Monitoring

Herramientas

SAP Suite

Descripción del empleo

RED Global is seeking an experienced SAP Service Manager to join on an initial 6-month contract, primarily remote from Spain with 2-3 days per month onsite in Barcelona. You will own end-to-end SAP service delivery and act as the bridge between business stakeholders, SAP teams and external partners.

This role focuses on performance, availability, and continuous improvement of SAP services, coordinating Basis, infrastructure, and development teams, managing incidents and changes, and reporting