Salesforce Transformation Architect – Business Design & Strategy

EPAM Systems; Málaga, Madrid, Cáceres; Remote; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Private health insurance

Employee stock purchase plan

Paid sick leave

Referral program

Professional certification

Language courses

Job summary

EPAM Systems in Málaga seeks a Senior Business Solution Architect to lead the business design of Salesforce-enabled transformations. You will partner with senior stakeholders to translate objectives into capabilities, processes, and measurable outcomes.

You will shape multi-cloud solutions across Sales Cloud, Service Cloud, and Experience Cloud, drive presales, governance, and change adoption while mentoring consultants.

Qualifications

• 7+ years in business consulting, business architecture, product or process transformation, or enterprise CRM programs.
• 3+ years in a business solution architecture, lead consulting, product leadership, or comparable client-facing role.
• Strong understanding of Salesforce-enabled business capabilities and multi-cloud solutions.
• Experience shaping Salesforce core portfolio: Sales Cloud, Service Cloud, Experience Cloud.
• Facilitate senior stakeholder workshops and convert ambiguous needs into structured capabilities and roadmaps.
• Experience with business case development, value mapping, KPI definition, prioritization, benefits realization.

Responsibilities

• Lead business discovery, executive interviews, and cross-functional workshops to define objectives, pain points, capabilities, and transformation priorities.
• Assess current-state operating models, processes, data flows, and tech landscape; define target-state architecture and roadmaps.
• Translate needs into solution vision, use cases, requirements, and measurable success indicators.
• Shape Salesforce-enabled transformation across Sales Cloud, Service Cloud, and Experience Cloud, with related capabilities.
• Identify and prioritize AI opportunities, define adoption needs, guardrails, and business outcomes.
• Design end-to-end revenue and customer lifecycle processes (lead-to-cash, quote-to-cash, service, retention).
• Lead presales activities: qualification, proposals, estimations, and client workshops.
• Provide governance during delivery, support product ownership, and coach consultants.

Skills

Business architecture

Salesforce

Stakeholder workshops

Presales

Delivery leadership

Multi-cloud

AI capabilities

KPI definition

Change management

Tools

Salesforce Suite

Data Cloud

Agentforce

Job description

EPAM Systems in Málaga seeks a Senior Business Solution Architect to lead the business design of Salesforce-enabled transformations. You will partner with senior stakeholders to translate objectives into capabilities, processes, and measurable outcomes.

You will shape multi-cloud solutions across Sales Cloud, Service Cloud, and Experience Cloud, drive presales, governance, and change adoption while mentoring consultants.