Business Solution Architect

EPAM Systems; España; On-site; EUR 80,000 - 110,000; Full time

Benefits offered by this job

Private health insurance

EPAM Employees Stock Purchase Plan

100% paid sick leave

Referral Program

Professional certification

Language courses

Job summary

EPAM Systems in Spain is seeking a Business Solution Architect to lead the business design of Salesforce-enabled transformations. You will advise senior stakeholders, connect strategic objectives with customer and employee journeys, and translate operating-model needs into cohesive solution concepts.

The role combines industry consulting, business architecture, Salesforce advisory, presales, and delivery leadership, focusing on outcomes across multi-cloud solutions.

Qualifications

• 7+ years in business consulting, business architecture, product or process transformation, or enterprise CRM programs.
• 3+ years in a business solution architecture, lead consulting, product leadership, or comparable client-facing role.
• Strong understanding of Salesforce-enabled business capabilities and experience shaping multi-cloud solutions.
• Strong functional and business solution expertise across the core Salesforce portfolio, including Sales Cloud, Service Cloud, and Experience Cloud, with experience in at least one of Agentforce/Salesforce AI, Data Cloud, Revenue Cloud, Marketing Cloud, Health Cloud, Life Sciences Cloud, or other Salesforce industry cloud.
• Ability to facilitate senior stakeholder workshops and translate ambiguous needs into structured capabilities, processes, requirements, and roadmaps.
• Experience with business case development, value mapping, KPI definition, prioritization, and benefits realization.
• Strong knowledge of customer lifecycle, commercial operations, service transformation, or revenue management processes.
• Excellent communication, storytelling, consulting, negotiation, and stakeholder management skills.
• English proficiency at B2 level or higher.

Responsibilities

• Lead business discovery, executive interviews, and cross-functional workshops to define objectives, pain points, capabilities, value drivers, and transformation priorities.
• Assess current-state operating models, processes, customer journeys, data flows, and technology landscapes, then define target-state business architecture and roadmaps.
• Translate business needs into solution vision, capability maps, process models, epics, use cases, requirements, and measurable success indicators.
• Shape Salesforce-enabled transformation across the core portfolio, including Sales Cloud, Service Cloud, and Experience Cloud, complemented by additional capabilities.
• Identify and prioritize AI-agent opportunities, define human and agent responsibilities, guardrails, adoption needs, and expected business outcomes.
• Define business data requirements and activation scenarios, including unified profiles, segmentation, consent, analytics, personalization, and data stewardship.
• Design end-to-end revenue and customer lifecycle processes, including lead-to-cash, quote-to-cash, service, retention, and partner or channel operations.
• Contribute domain expertise for Life Sciences engagements with compliance and auditability focus.
• Partner with solution and technical architects to ensure business requirements are feasible, coherent, scalable, and traceable through delivery.
• Own or support business cases, value realization frameworks, prioritization, scope definition, and phased transformation roadmaps.
• Lead or support presales activities, including opportunity qualification, solution shaping, proposals, estimations, presentations, and client workshops.
• Provide business design governance during delivery, support product ownership and change adoption, and coach consultants and business analysts.

Skills

Stakeholder management

Workshop facilitation

Salesforce knowledge

Business analysis

Communication

English proficiency

Tools

Salesforce platform

Job description

We are seeking a Business Solution Architect to lead the business design of complex Salesforce-enabled transformation initiatives. You will act as a trusted advisor to senior stakeholders, connect strategic objectives with customer and employee journeys, and translate operating-model and process needs into cohesive solution concepts. The role combines industry consulting, business architecture, Salesforce advisory, presales, and delivery leadership, with a focus on outcomes rather than a single product or project.

Responsibilities

• Lead business discovery, executive interviews, and cross-functional workshops to define objectives, pain points, capabilities, value drivers, and transformation priorities
• Assess current-state operating models, processes, customer journeys, data flows, and technology landscapes, then define target-state business architecture and roadmaps
• Translate business needs into solution vision, capability maps, process models, epics, use cases, requirements, and measurable success indicators
• Shape Salesforce-enabled transformation across the core portfolio, including Sales Cloud, Service Cloud, and Experience Cloud, complemented by one or more advanced capabilities such as Agentforce and Salesforce AI, Data Cloud, Revenue Cloud, Marketing Cloud, Health Cloud, Life Sciences Cloud, or other industry solutions
• Identify and prioritize AI-agent opportunities, define human and agent responsibilities, guardrails, adoption needs, and expected business outcomes
• Define business data requirements and activation scenarios, including unified profiles, segmentation, consent, analytics, personalization, and data stewardship
• Design end-to-end revenue and customer lifecycle processes, including lead-to-cash, quote-to-cash, service, retention, and partner or channel operations
• For Life Sciences engagements, contribute domain expertise across commercial, medical, clinical, patient services, and MedTech processes, with attention to compliance and auditability
• Partner with solution and technical architects to ensure business requirements are feasible, coherent, scalable, and traceable through delivery
• Own or support business cases, value realization frameworks, prioritization, scope definition, and phased transformation roadmaps
• Lead or support presales activities, including opportunity qualification, solution shaping, proposals, estimations, presentations, and client workshops
• Provide business design governance during delivery, support product ownership and change adoption, and coach consultants and business analysts

Requirements

• 7+ years of experience in business consulting, business architecture, product or process transformation, or enterprise CRM programs
• 3+ years in a business solution architecture, lead consulting, product leadership, or comparable client-facing role
• Strong understanding of Salesforce-enabled business capabilities and experience shaping multi-cloud solutions
• Strong functional and business solution expertise across the core Salesforce portfolio, including Sales Cloud, Service Cloud, and Experience Cloud, is required. In addition, experience shaping solutions with at least one of the following is required: Agentforce and Salesforce AI, Data Cloud, Revenue Cloud, Marketing Cloud, Health Cloud, Life Sciences Cloud, or another Salesforce industry cloud
• Ability to facilitate senior stakeholder workshops and convert ambiguous needs into structured capabilities, processes, requirements, and roadmaps
• Experience with business case development, value mapping, KPI definition, prioritization, and benefits realization
• Strong knowledge of customer lifecycle, commercial operations, service transformation, or revenue management processes
• Excellent communication, storytelling, consulting, negotiation, and stakeholder management skills
• English proficiency at B2 level or higher

Nice to have

• Life Sciences experience in pharmaceutical, biotech, MedTech, clinical, medical affairs, commercial excellence, or patient services domains
• Knowledge of regulated-industry considerations such as consent, privacy, auditability, validation, and compliant engagement
• Experience with AI operating models, responsible AI, agent adoption, service design, and change management
• Hands‑on knowledge of Salesforce Life Sciences solutions, Data Cloud, Revenue Cloud, or Agentforce capabilities
• Experience with design thinking, journey mapping, capability modeling, process modeling, or product operating models
• Salesforce certifications such as Business Analyst, Strategy Designer, Data Cloud Consultant, Sales Cloud Consultant, Service Cloud Consultant, or relevant Agentforce credentials
• Experience supporting global programs, presales, or industry go-to-market initiatives

We offer

• Private health insurance
• EPAM Employees Stock Purchase Plan
• 100% paid sick leave
• Referral Program
• Professional certification
• Language courses

EPAM is a leading digital transformation services and product engineering company with 61,700+ EPAMers in 55+ countries and regions. Since 1993, our multidisciplinary teams have been helping make the future real for our clients and communities around the world. In 2018, we opened an office in Spain that quickly grew to over 1,450 EPAMers distributed between the offices in Málaga, Madrid and Cáceres as well as remotely across the country. Here you will collaborate with multinational teams, contribute to numerous innovative projects, and have an opportunity to learn and grow continuously.

• Why Join EPAM
• WORK AND LIFE BALANCE. Enjoy more of your personal time with flexible work options, 24 working days of annual leave and paid time off for numerous public holidays.
• CONTINUOUS LEARNING CULTURE. Craft your personal Career Development Plan to align with your learning objectives. Take advantage of internal training, mentorship, sponsored certifications and LinkedIn courses.
• CLEAR AND DIFFERENT CAREER PATHS. Grow in engineering or managerial direction to become a People Manager, in-depth technical specialist, Solution Architect, or Project/Delivery Manager.
• STRONG PROFESSIONAL COMMUNITY. Join a global EPAM community of highly skilled experts and connect with them to solve challenges, exchange ideas, share expertise and make friends.