Business Solution Architect

EPAM Systems; Málaga, Madrid, Cáceres; Remote; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Private health insurance

Employee stock purchase plan

Paid sick leave

Referral program

Professional certification

Language courses

Job summary

EPAM Systems in Málaga seeks a Senior Business Solution Architect to lead the business design of Salesforce-enabled transformations. You will partner with senior stakeholders to translate objectives into capabilities, processes, and measurable outcomes.

You will shape multi-cloud solutions across Sales Cloud, Service Cloud, and Experience Cloud, drive presales, governance, and change adoption while mentoring consultants.

Qualifications

• 7+ years in business consulting, business architecture, product or process transformation, or enterprise CRM programs.
• 3+ years in a business solution architecture, lead consulting, product leadership, or comparable client-facing role.
• Strong understanding of Salesforce-enabled business capabilities and multi-cloud solutions.
• Experience shaping Salesforce core portfolio: Sales Cloud, Service Cloud, Experience Cloud.
• Facilitate senior stakeholder workshops and convert ambiguous needs into structured capabilities and roadmaps.
• Experience with business case development, value mapping, KPI definition, prioritization, benefits realization.

Responsibilities

• Lead business discovery, executive interviews, and cross-functional workshops to define objectives, pain points, capabilities, and transformation priorities.
• Assess current-state operating models, processes, data flows, and tech landscape; define target-state architecture and roadmaps.
• Translate needs into solution vision, use cases, requirements, and measurable success indicators.
• Shape Salesforce-enabled transformation across Sales Cloud, Service Cloud, and Experience Cloud, with related capabilities.
• Identify and prioritize AI opportunities, define adoption needs, guardrails, and business outcomes.
• Design end-to-end revenue and customer lifecycle processes (lead-to-cash, quote-to-cash, service, retention).
• Lead presales activities: qualification, proposals, estimations, and client workshops.
• Provide governance during delivery, support product ownership, and coach consultants.

Skills

Business architecture

Salesforce

Stakeholder workshops

Presales

Delivery leadership

Multi-cloud

AI capabilities

KPI definition

Change management

Tools

Salesforce Suite

Data Cloud

Agentforce

Job description

We are seeking a Business Solution Architect to lead the business design of complex Salesforce-enabled transformation initiatives. You will act as a trusted advisor to senior stakeholders, connect strategic objectives with customer and employee journeys, and translate operating-model and process needs into cohesive solution concepts. The role combines industry consulting, business architecture, Salesforce advisory, presales, and delivery leadership, with a focus on outcomes rather than a single product or project.ResponsibilitiesLead business discovery, executive interviews, and cross-functional workshops to define objectives, pain points, capabilities, value drivers, and transformation prioritiesAssess current-state operating models, processes, customer journeys, data flows, and technology landscapes, then define target-state business architecture and roadmapsTranslate business needs into solution vision, capability maps, process models, epics, use cases, requirements, and measurable success indicatorsShape Salesforce-enabled transformation across the core portfolio, including Sales Cloud, Service Cloud, and Experience Cloud, complemented by one or more advanced capabilities such as Agentforce and Salesforce AI, Data Cloud, Revenue Cloud, Marketing Cloud, Health Cloud, Life Sciences Cloud, or other industry solutionsIdentify and prioritize AI-agent opportunities, define human and agent responsibilities, guardrails, adoption needs, and expected business outcomesDefine business data requirements and activation scenarios, including unified profiles, segmentation, consent, analytics, personalization, and data stewardshipDesign end-to-end revenue and customer lifecycle processes, including lead-to-cash, quote-to-cash, service, retention, and partner or channel operationsFor Life Sciences engagements, contribute domain expertise across commercial, medical, clinical, patient services, and MedTech processes, with attention to compliance and auditabilityPartner with solution and technical architects to ensure business requirements are feasible, coherent, scalable, and traceable through deliveryOwn or support business cases, value realization frameworks, prioritization, scope definition, and phased transformation roadmapsLead or support presales activities, including opportunity qualification, solution shaping, proposals, estimations, presentations, and client workshopsProvide business design governance during delivery, support product ownership and change adoption, and coach consultants and business analystsRequirements7+ years of experience in business consulting, business architecture, product or process transformation, or enterprise CRM programs3+ years in a business solution architecture, lead consulting, product leadership, or comparable client-facing roleStrong understanding of Salesforce-enabled business capabilities and experience shaping multi-cloud solutionsStrong functional and business solution expertise across the core Salesforce portfolio, including Sales Cloud, Service Cloud, and Experience Cloud, is required. In addition, experience shaping solutions with at least one of the following is required: Agentforce and Salesforce AI, Data Cloud, Revenue Cloud, Marketing Cloud, Health Cloud, Life Sciences Cloud, or another Salesforce industry cloudAbility to facilitate senior stakeholder workshops and convert ambiguous needs into structured capabilities, processes, requirements, and roadmapsExperience with business case development, value mapping, KPI definition, prioritization, and benefits realizationStrong knowledge of customer lifecycle, commercial operations, service transformation, or revenue management processesExcellent communication, storytelling, consulting, negotiation, and stakeholder management skillsEnglish proficiency at B2 level or higherNice to haveLife Sciences experience in pharmaceutical, biotech, MedTech, clinical, medical affairs, commercial excellence, or patient services domainsKnowledge of regulated-industry considerations such as consent, privacy, auditability, validation, and compliant engagementExperience with AI operating models, responsible AI, agent adoption, service design, and change managementHands-on knowledge of Salesforce Life Sciences solutions, Data Cloud, Revenue Cloud, or Agentforce capabilitiesExperience with design thinking, journey mapping, capability modeling, process modeling, or product operating modelsSalesforce certifications such as Business Analyst, Strategy Designer, Data Cloud Consultant, Sales Cloud Consultant, Service Cloud Consultant, or relevant Agentforce credentialsExperience supporting global programs, presales, or industry go-to-market initiativesWe offerPrivate health insuranceEPAM Employees Stock Purchase Plan100% paid sick leaveReferral ProgramProfessional certificationLanguage coursesEPAM is a leading digital transformation services and product engineering company with 61,700+ EPAMers in 55+ countries and regions. Since 1993, our multidisciplinary teams have been helping make the future real for our clients and communities around the world. In 2018, we opened an office in Spain that quickly grew to over 1,450 EPAMers distributed between the offices in Málaga, Madrid and Cáceres as well as remotely across the country. Here you will collaborate with multinational teams, contribute to numerous innovative projects, and have an opportunity to learn and grow continuously.Why Join EPAMWORK AND LIFE BALANCE. Enjoy more of your personal time with flexible work options, 24 working days of annual leave and paid time off for numerous public holidays.CONTINUOUS LEARNING CULTURE. Craft your personal Career Development Plan to align with your learning objectives. Take advantage of internal training, mentorship, sponsored certifications and LinkedIn courses.CLEAR AND DIFFERENT CAREER PATHS. Grow in engineering or managerial direction to become a People Manager, in-depth technical specialist, Solution Architect, or Project/Delivery Manager.STRONG PROFESSIONAL COMMUNITY. Join a global EPAM community of highly skilled experts and connect with them to solve challenges, exchange ideas, share expertise and make friends.