Salesforce Transformation Architect

EPAM Systems; España; On-site; EUR 80,000 - 110,000; Full time

Benefits offered by this job

Private health insurance

EPAM Employees Stock Purchase Plan

100% paid sick leave

Referral Program

Professional certification

Language courses

Job summary

EPAM Systems in Spain is seeking a Business Solution Architect to lead the business design of Salesforce-enabled transformations. You will advise senior stakeholders, connect strategic objectives with customer and employee journeys, and translate operating-model needs into cohesive solution concepts.

The role combines industry consulting, business architecture, Salesforce advisory, presales, and delivery leadership, focusing on outcomes across multi-cloud solutions.

Qualifications

• 7+ years in business consulting, business architecture, product or process transformation, or enterprise CRM programs.
• 3+ years in a business solution architecture, lead consulting, product leadership, or comparable client-facing role.
• Strong understanding of Salesforce-enabled business capabilities and experience shaping multi-cloud solutions.
• Strong functional and business solution expertise across the core Salesforce portfolio, including Sales Cloud, Service Cloud, and Experience Cloud, with experience in at least one of Agentforce/Salesforce AI, Data Cloud, Revenue Cloud, Marketing Cloud, Health Cloud, Life Sciences Cloud, or other Salesforce industry cloud.
• Ability to facilitate senior stakeholder workshops and translate ambiguous needs into structured capabilities, processes, requirements, and roadmaps.
• Experience with business case development, value mapping, KPI definition, prioritization, and benefits realization.
• Strong knowledge of customer lifecycle, commercial operations, service transformation, or revenue management processes.
• Excellent communication, storytelling, consulting, negotiation, and stakeholder management skills.
• English proficiency at B2 level or higher.

Responsibilities

• Lead business discovery, executive interviews, and cross-functional workshops to define objectives, pain points, capabilities, value drivers, and transformation priorities.
• Assess current-state operating models, processes, customer journeys, data flows, and technology landscapes, then define target-state business architecture and roadmaps.
• Translate business needs into solution vision, capability maps, process models, epics, use cases, requirements, and measurable success indicators.
• Shape Salesforce-enabled transformation across the core portfolio, including Sales Cloud, Service Cloud, and Experience Cloud, complemented by additional capabilities.
• Identify and prioritize AI-agent opportunities, define human and agent responsibilities, guardrails, adoption needs, and expected business outcomes.
• Define business data requirements and activation scenarios, including unified profiles, segmentation, consent, analytics, personalization, and data stewardship.
• Design end-to-end revenue and customer lifecycle processes, including lead-to-cash, quote-to-cash, service, retention, and partner or channel operations.
• Contribute domain expertise for Life Sciences engagements with compliance and auditability focus.
• Partner with solution and technical architects to ensure business requirements are feasible, coherent, scalable, and traceable through delivery.
• Own or support business cases, value realization frameworks, prioritization, scope definition, and phased transformation roadmaps.
• Lead or support presales activities, including opportunity qualification, solution shaping, proposals, estimations, presentations, and client workshops.
• Provide business design governance during delivery, support product ownership and change adoption, and coach consultants and business analysts.

Skills

Stakeholder management

Workshop facilitation

Salesforce knowledge

Business analysis

Communication

English proficiency

Tools

Salesforce platform

Job description

EPAM Systems in Spain is seeking a Business Solution Architect to lead the business design of Salesforce-enabled transformations. You will advise senior stakeholders, connect strategic objectives with customer and employee journeys, and translate operating-model needs into cohesive solution concepts.

The role combines industry consulting, business architecture, Salesforce advisory, presales, and delivery leadership, focusing on outcomes across multi-cloud solutions.