Salesforce Admin & Support Specialist

Schwarz Digits; Barcelona; On-site; EUR 45,000 - 65,000; Full time

Job summary

Schwarz Digits is seeking a Salesforce Support professional for our Barcelona team. You will manage user requests from ticketing tools, ensuring SLA-adherent handling, access control, and customization tasks while collaborating with business and IT units.

You will apply your Salesforce Admin expertise and, if possible, contribute basic development efforts and improvements across the system landscape. An international, agile environment awaits with opportunities to learn and grow.

Qualifications

• Solid Salesforce Admin expertise is required.
• Basic development skills are a plus.
• Experience with Support Ticketing Systems or IT projects is desirable.
• Fluent English is required.

Responsibilities

• Manage user requests in ticketing tools within SLA standards.
• Act as interface between business units and development/operations teams.
• Identify system improvements and drive them within the SDO team.
• Provide training and knowledge management to end users and colleagues.

Skills

Salesforce Admin expertise

Analytical skills

Process optimization

Teamwork in international environment

Education

University degree in IT or related field

Tools

Support Ticketing Systems

Job description

Schwarz Digits is seeking a Salesforce Support professional for our Barcelona team. You will manage user requests from ticketing tools, ensuring SLA-adherent handling, access control, and customization tasks while collaborating with business and IT units.

You will apply your Salesforce Admin expertise and, if possible, contribute basic development efforts and improvements across the system landscape. An international, agile environment awaits with opportunities to learn and grow.