Salesforce Administrator

Finom; Spain; Remote; EUR 42,000 - 64,000; Full time

Job summary

Finom is hiring a hands-on Salesforce Administrator to keep our commercial teams productive with day-to-day support, access management, data quality, and platform maintenance. You’ll collaborate with our Salesforce Developer and Data Ops Analyst to optimize reporting and automation, while safeguarding data security.

You will triage tickets, manage users, validation, and sharing rules, and enhance reports and dashboards. A remote, multilingual team supports this impactful role.

Qualifications

• 1+ years of hands-on Salesforce administration experience with Sales Cloud or Service Cloud.
• Practical Salesforce administration skills: user management, validation rules, permission sets and sharing, plus basic reports and dashboards.
• Basic SOQL. Write straightforward queries to inspect records and troubleshoot issues.
• You can turn a vague request into a spec and push back when needed.
• An obsession with making Salesforce users happy; this is a user-focused role.
• Fluent English; the team is multinational and English is the common language.
• Independent and accountable; this is a fully remote role.

Responsibilities

• Be the first point of contact for Salesforce support and triage internal tickets.
• Manage day-to-day Salesforce administration: users, permission sets, sharing, layouts, fields and validation.
• Make minor configuration and automation changes with the Salesforce Developer for complex builds.
• Maintain and improve Salesforce reports and dashboards for sales, partnerships and account management.
• Use SOQL to investigate data issues and support tickets.
• Keep the connected stack healthy with tools like Outreach, Clay, Hightouch and Kubaru.
• Drive the vision to have day-to-day sales work in Salesforce with AI and automation.

Skills

Salesforce Admin

User management

Validation rules

Permission sets

Sharing rules

Reports & Dashboards

SOQL

English fluency

Independence

Education

ADM-201 Certification

Tools

Outreach

Clay

Hightouch

Kubaru

Databricks

BigQuery

Snowflake

Job description

The short version

Our sales, account management and partnerships teams deal with our most important customers and partners. Sales Ops is the team that builds, improves and maintains the tools and processes they use to succeed.

Team: Sales Operations

Location: Fully remote, Spain or Poland

Reports to: Head of Sales Ops

The short version

Our sales, account management and partnerships teams deal with our most important customers and partners. Sales Ops is the team that builds, improves and maintains the tools and processes they use to succeed.

We are looking for a hands-on Salesforce administrator to keep our commercial teams productive through responsive day-to-day support, access management, data quality and platform maintenance. You'll also help maintain reporting and develop your automation and AI skills alongside our Salesforce Developer.

What You'll Do

Be the first point of contact for Salesforce support. Triage and resolve internal support tickets, including duplicate records, data clean-up, validation issues, access problems and minor bugs. Escalate more complex issues to our Salesforce Developer or Data Ops team, ensuring users receive timely support.

Manage day-to-day Salesforce administration. Maintain users, permission sets, sharing rules, page layouts, fields and validation across our sales, partnerships and account management processes. Help safeguard sensitive customer data by keeping access controls accurate.

Support smaller configuration and automation improvements. Handle straightforward changes to validation rules, record types and Flows, working with our Salesforce Developer on more complex builds. We don't use the Lead object. Everything runs on Account, Contact and Opportunity, which means the Opportunity model carries a lot of weight and needs care.

Maintain and improve Salesforce reports and dashboards. Keep everyday reporting accurate for sales teams and managers, fix minor filtering issues, and tidy up legacy reports that are no longer useful.

Get to the answer in the data. Use basic SOQL queries to investigate affected records and troubleshoot everyday support tickets when standard reports don't provide the answer.

Keep the connected stack healthy. Outreach, Modjo, Kubaru, Lusha, Clay, Hightouch and other tools. You don't need to arrive an expert in each, but you should be the person who knows where the data comes from and identify what breaks when it stops.

Push the vision forward. We want all day-to-day sales work to happen in Salesforce: The data they need to see, the actions they need to take, and the AI and automation solutions that multiply their productivity. You help get us there, alongside our Salesforce Developer and Data Ops Analyst.

How We Build

Three principles guide everything we ship:

Top user experience. Minimise admin work for our users, maximise their productivity. Their time is the point.

Build it right. Efficient, scalable, adaptable. We dislike technical debt and we don't pretend it isn't there.

Security and privacy. Customer and prospect data safety is not a checkbox at the end of a project, it's a foundational requirement in everything we do.

What You Bring

• 1+ years of hands-on Salesforce administration experience with Sales Cloud or Service Cloud, supporting a live business team.
• Practical Salesforce administration skills: user management, validation rules, permission sets and sharing, plus basic reports and dashboards.
• Experience maintaining Salesforce reports and dashboards, including fixing filters and improving existing reporting.
• Basic SOQL. You can write straightforward queries to inspect records and troubleshoot everyday support issues.
• You can turn a vague request into a spec, and you push back when the request is the wrong fix for the real problem.
• An obsession with making your Salesforce users happy. This is not a back-office role. You will hear directly when something is annoying, and you should want to hear it.
• Fluent English. Our team and company include people from many European countries, English is our common language.
• You love independence and hold yourself accountable. This is a full remote position and micromanagement is not something we do
  
  

Bonus points

• Experience with AI tools such as Agentforce or Claude, or an interest in developing these skills.
• Experience designing Salesforce report types and dashboards for different audiences.
• Salesforce Administrator certification (ADM-201); Advanced Admin or Platform App Builder on top of it.
• Experience with Outreach, Clay, Hightouch or Kubaru.
• SQL, and experience with Databricks, Bigquery or Snowflake.
• Enough Apex literacy to read and understand what our developer wrote.
• Experience working in Fintech, banking or other highly regulated environments.
  
  

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.