Global Salesforce Support Specialist – 2nd Line

Agrupa Global Talent; Barcelona; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Lunch vouchers

Health insurance

Dental insurance

Commuter transport

Wellbeing program

Language classes

Job summary

Agrupa Global Talent is seeking a Salesforce support specialist to provide second-level IT support for our client's global users from Barcelona. You will handle incidents, tickets, and coordination with IT teams to ensure smooth operation of apps and infrastructure.

The role emphasizes process optimization, SLA adherence, and knowledge sharing, with opportunities to work on international projects and grow within a dynamic tech environment.

Qualifications

• Proven Salesforce support experience (1–2 years).
• University degree in Information Technology or similar.
• Experience in support tasks or IT projects.
• Familiarity with ticketing systems and ITIL is a plus.

Responsibilities

• Manage user requests in ticketing tools within SLA limits.
• Provide functional Salesforce support to users.
• Explain processes and system status to stakeholders.
• Interface between BC units, business and infrastructure teams.
• Identify system improvements and drive them within the SDO team.
• Monitor business processes and establish appropriate monitoring.
• Identify recurring incidents and proactively solve them.
• Provide knowledge to end users and teams when required.
• Notify users about serious incidents and changes.
• Participate in testing with BC and Business units.
• Support CSI and QA measures; follow incident, problem, and knowledge processes.

Skills

Salesforce support

Analytical skills

International teamwork

Education

University IT degree

Tools

Ticketing systems

ITIL knowledge

Job description

Agrupa Global Talent is seeking a Salesforce support specialist to provide second-level IT support for our client's global users from Barcelona. You will handle incidents, tickets, and coordination with IT teams to ensure smooth operation of apps and infrastructure.

The role emphasizes process optimization, SLA adherence, and knowledge sharing, with opportunities to work on international projects and grow within a dynamic tech environment.