SAP CPQ & Salesforce Application Support Specialist

Hexagon AB; Barcelona; Hybrid; EUR 42,000 - 64,000; Full time

Job summary

Hexagon is seeking an Application Support Specialist for SAP CPQ to join our IT Customer Engagement team in Barcelona. You will support SAP CPQ, Salesforce, and ServiceMax, resolve incidents, and streamline processes to boost user experience.

You will work with international IT and business stakeholders, translate technical solutions, and contribute to continuous improvement of support methods and documentation.

Qualifications

• 3–5 years in application support or IT-facing role.
• Hands-on SAP CPQ experience incl configuration, pricing, approvals, or quoting.
• Knowledge of Salesforce Sales Cloud and/or Service Cloud administration and reporting.
• Experience with IT service management tools, ideally ServiceNow.
• English proficiency required.

Responsibilities

• Take ownership of incidents and service requests through ServiceNow, ensuring timely resolution.
• Investigate and troubleshoot SAP CPQ, Salesforce, and ServiceMax issues, including quoting and user access.
• Prioritise and manage tickets according to SLAs.
• Collaborate with technical specialists, developers, and external vendors to resolve complex issues.
• Translate technical solutions into clear, practical guidance for business users.

Skills

SAP CPQ

Sales Cloud

ServiceNow

English language

Analytical skills

Communication skills

Education

Degree in IT/IS or related

Tools

ServiceNow

Salesforce

CPQ integrations

Job description

Hexagon is seeking an Application Support Specialist for SAP CPQ to join our IT Customer Engagement team in Barcelona. You will support SAP CPQ, Salesforce, and ServiceMax, resolve incidents, and streamline processes to boost user experience.

You will work with international IT and business stakeholders, translate technical solutions, and contribute to continuous improvement of support methods and documentation.