Sales Support Coordinator National Executive Programs - Temporary

IESE Business School; Madrid; Presencial; EUR 26.000 - 34.000; Jornada completa

Descripción de la vacante

IESE Business School is seeking a Sales Support Coordinator for our Madrid Campus on a temporary contract. You will provide comprehensive administrative, commercial, and operational support to the Sales and Program Directors, ensuring a data-driven admissions process and high-quality candidate experience.

You will manage communications, CRM hygiene (Salesforce, Pardot), event logistics, and marketing materials, driving pipeline growth while collaborating with a dynamic team to deliver a

Formación

• University degree or equivalent, preferably in marketing, communications, or sales.
• Experience in a sales support role, ideally within higher education.
• Advanced Microsoft Office skills (Outlook, Word, Excel, PowerPoint).
• Salesforce and Pardot experience is highly valued.
• Native-level Spanish with professional English proficiency.
• Strong organizational, analytical, and problem-solving abilities.
• Collaborative, customer-service oriented mindset.

Responsabilidades

• Manage end-to-end admissions administrative cycle to ensure smooth candidate journey.
• Coordinate admissions tests logistics, invoicing, and payment tracking.
• Provide primary administrative support to Sales Directors and Program Directors.
• Develop and update online promotional materials and forms.
• Create and maintain CRM distribution lists for targeted campaigns.
• Prepare high-quality documents and presentations for sales and programs.
• Plan on-campus and virtual events and manage inquiries.
• Analyze marketing and sales data to assess ROI and drive improvements.

Conocimientos

Sales support

CRM experience

Microsoft Office

Analytical thinking

Communication skills

Bilingual Spanish/English

Organizational skills

Team collaboration

Educación

University degree in marketing/communications/sales

Herramientas

Salesforce

Pardot

Descripción del empleo

In IESE Business School we are looking for a Sales Support Coordinator for our National Executive Programs at our Madrid Campus, with a temporary contract.

The mission of the role would be to provide comprehensive administrative, commercial, and operational support to the Sales and Program Directors, ensuring a seamless, data-driven admissions process. The coordinator acts as a vital nexus for candidate and client interactions, managing key administrative touchpoints, event logistics, and marketing support activities to drive pipeline growth and deliver a world-class IESE experience.

Key Responsabilities

Focuses on managing the administrative cycle of admissions from testing to payment.

• Manage the end-to-end administrative cycle of the admissions process to ensure a smooth and efficient candidate journey.
• Coordinate the logistics and scheduling of admission tests, invoicing, and payment tracking to guarantee operational accuracy and timeliness.
• Serve as the primary administrative guide for candidates throughout the application process to provide consistent, high-quality support and resolve potential barriers.

Commercial Support & Marketing Operations

Focuses on supporting the sales team, managing marketing materials, and CRM hygiene.

• Provide direct operational and administrative support to Sales Directors and Program Directors to accelerate the implementation and tracking of the commercial plan.
• Develop and update online promotional materials, including HTML editing and registration forms, to align digital assets with current communication plans.
• Create, segment, and maintain CRM distribution lists (Salesforce, Pardot) to enabletargeted, high-impact marketing campaigns.
• Prepare high-quality documents, reports, and presentations using Word, Excel, and PowerPoint to support strategic sales and program-related activities.

Event Coordination & Stakeholder Engagement

Focuses on event logistics, information sessions, and managing inquiries.

• Plan and orchestrate the end-to-end logistics for on-campus and virtual events to deliver a premium, high-touch brand experience for all attendees.
• Serve as a primary point of contact for prospective candidates, managing inquiries via phone and in-person meetings to foster a welcoming and service-oriented environment.
• Coordinate internal meetings, information sessions, and other program-related activities to ensure seamless communication and stakeholder alignment.

Analytics, Reporting & Continuous Improvement

Focuses on performance metrics, ROI analysis, and process optimization.

• Compile and analyze marketing and sales data to generate insightful reports, statistics, and performance metrics.
• Evaluate the return on investment (ROI) of marketing initiatives to support data-driven decision-making and optimize resource allocation.
• Demonstrate initiative by identifying opportunities to enhance process efficiencies and contribute to a culture of continuous improvement.

Requirements

• Academic Credentials: A university degree or equivalent is highly valued, preferably with a focus on marketing, communications, or sales.
• Professional Experience: Demonstrable experience in a sales support function, ideally within the higher education sector.
• Technical Proficiency: Advanced command of Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) is required.
• CRM Expertise: Previous hands-on experience with Salesforce and Pardot will be very highly appreciated.
• Bilingual Communication: Native-level Spanish and professional working proficiency in English are essential for this role.
• Organizational Agility: A proven ability to plan, organize, and manage a diverse workload with multiple projects simultaneously while maintaining meticulous attention to detail.
• Commercial & Service Mindset: A strong orientation toward both sales support and exceptional customer service, coupled with a positive, solutions-focused attitude.
• Collaborative & Interpersonal Skills: Exceptional communication skills and the capacity to work effectively and diplomatically within a collaborative, team-oriented environment.
• Analytical & Problem-Solving Capabilities: Strong analytical skills to interpret data, solve problems, and demonstrate proactive initiative.