Sales Supervisor: Lead In-Store & Virtual Experiences

Dormont Manufacturing Co; Málaga; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Cross‑Brand Discounts & Private User/S

Vacation Allowance

Internal Mobility Across Capri Brands

Employee Assistance Program

Job summary

Capri Holdings Limited is seeking a Sales Supervisor to lead a store team, delivering inclusive, exceptional customer experiences both in‑store and virtually. You will coach team members, onboard new hires, and drive performance using clienteling apps while maintaining strong communication with store leadership.

The role focuses on achieving sales goals, optimizing client databases, and preventing losses, with a commitment to diversity and equal opportunity within Capri brands.

Qualifications

• Proven experience in retail, ideally in a fast‑paced environment.
• Ability to lead with empathy, clarity and respect for diverse working styles.
• Comfort with technology and using digital tools to enhance customer experience.
• Resilience and adaptability in a dynamic retail setting.
• Strong organizational and interpersonal skills with attention to detail.
• Familiarity with retail KPIs and Microsoft Office.

Responsibilities

• Inspire, coach, and support the store team while partnering with the host store to build a culture of accountability and performance.
• Assist the management team in onboarding and developing team members, ensuring everyone feels welcomed and supported.
• Guide the team to prioritize inclusive, high‑quality customer experiences that build loyalty and repeat business in store and through virtual Shopping.
• Ensure MK Ambassadors maintain client communication using all available clientelling apps and tools.
• Proactively manage client database to increase sales.
• Set and communicate clear sales goals and KPIs, ensuring all team members understand how they contribute to success.
• Promote a proactive approach to loss prevention, collaborating with store leadership to address concerns early.
• Use company communication platforms effectively and follow through on relevant updates and actions.

Skills

Retail experience

Leadership & empathy

Digital tools

English proficiency

Customer experience

Tools

Microsoft Office

Job description

Capri Holdings Limited is seeking a Sales Supervisor to lead a store team, delivering inclusive, exceptional customer experiences both in‑store and virtually. You will coach team members, onboard new hires, and drive performance using clienteling apps while maintaining strong communication with store leadership.

The role focuses on achieving sales goals, optimizing client databases, and preventing losses, with a commitment to diversity and equal opportunity within Capri brands.