Sales Supervisor - Fashion Retail Leader (InStore/Virtual)

Michael Kors Stores California Inc; Barcelona; On-site; EUR 22,000 - 41,000; Full time

Benefits offered by this job

Cross-Brand Discounts & Private Player

Vacation Allowance

Internal Mobility Across Capri Brands

Employee Assistance Program

Job summary

Capri Holdings Limited seeks a Sales Supervisor to lead a store team in Barcelona, delivering inclusive and exceptional customer experiences in-store and virtually. You will coach staff, align with host store processes, and drive performance with empathy and clear communication.

The role focuses on achieving sales goals, managing client relationships through clienteling tools, and ensuring loss prevention practices while thriving in a fast-paced retail environment. English required.

Qualifications

• Proven experience in retail in a fast-paced, customer-focused environment.
• Ability to lead with empathy, clarity, and respect for diverse working styles.
• Comfort with technology and using digital tools to enhance customer experience.
• Resilience and adaptability in a dynamic retail setting.
• Strong organizational and interpersonal skills with attention to detail.
• Familiarity with retail KPIs and Microsoft Office.
• Proficiency in English (spoken and written).

Responsibilities

• Inspire, coach, and support the store team while partnering with the host store to build a culture of accountability and performance.
• Assist the management team in onboarding and developing team members, ensuring everyone feels welcomed and supported.
• Guide the team to prioritize inclusive, high-quality customer experiences in-store and through virtual Shopping.
• Ensure MK Ambassadors maintain client communication using all available clientelling tools.
• Proactively manage client database to increase sales.
• Set and communicate clear sales goals and KPIs, ensuring all team members understand how they contribute to success.
• Promote a proactive approach to loss prevention, collaborating with store leadership to address concerns early.
• Use company communication platforms effectively and follow through on relevant updates and actions.

Skills

Retail experience

Leadership

Tech literacy

Resilience

Organizational skills

KPIs

MS Office

English fluency

Job description

Capri Holdings Limited seeks a Sales Supervisor to lead a store team in Barcelona, delivering inclusive and exceptional customer experiences in-store and virtually. You will coach staff, align with host store processes, and drive performance with empathy and clear communication.

The role focuses on achieving sales goals, managing client relationships through clienteling tools, and ensuring loss prevention practices while thriving in a fast-paced retail environment. English required.