sales supervisor

Dormont Manufacturing Co; Málaga; Presencial; EUR 28.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Cross‑Brand Discounts & Private User/S

Vacation Allowance

Internal Mobility Across Capri Brands

Employee Assistance Program

Descripción de la vacante

Capri Holdings Limited is seeking a Sales Supervisor to lead a store team, delivering inclusive, exceptional customer experiences both in‑store and virtually. You will coach team members, onboard new hires, and drive performance using clienteling apps while maintaining strong communication with store leadership.

The role focuses on achieving sales goals, optimizing client databases, and preventing losses, with a commitment to diversity and equal opportunity within Capri brands.

Formación

• Proven experience in retail, ideally in a fast‑paced environment.
• Ability to lead with empathy, clarity and respect for diverse working styles.
• Comfort with technology and using digital tools to enhance customer experience.
• Resilience and adaptability in a dynamic retail setting.
• Strong organizational and interpersonal skills with attention to detail.
• Familiarity with retail KPIs and Microsoft Office.

Responsabilidades

• Inspire, coach, and support the store team while partnering with the host store to build a culture of accountability and performance.
• Assist the management team in onboarding and developing team members, ensuring everyone feels welcomed and supported.
• Guide the team to prioritize inclusive, high‑quality customer experiences that build loyalty and repeat business in store and through virtual Shopping.
• Ensure MK Ambassadors maintain client communication using all available clientelling apps and tools.
• Proactively manage client database to increase sales.
• Set and communicate clear sales goals and KPIs, ensuring all team members understand how they contribute to success.
• Promote a proactive approach to loss prevention, collaborating with store leadership to address concerns early.
• Use company communication platforms effectively and follow through on relevant updates and actions.

Conocimientos

Retail experience

Leadership & empathy

Digital tools

English proficiency

Customer experience

Herramientas

Microsoft Office

Descripción del empleo

Michael Kors is always interested in hearing from talented, globally‑minded individuals with a passion for fashion.

If you enjoy working in a creative, fast‑paced environment, then we would love to hear from you!

Who You Are:

You’re a collaborative and results‑driven professional who thrives in a dynamic retail environment. As a Sales Supervisor, you help lead a team that delivers inclusive and exceptional customer experiences—both in‑store and virtually. You communicate clearly, support others with empathy, and approach challenges with adaptability, enthusiasm, and a solution‑focused mindset. You value diverse perspectives and foster a culture where everyone can contribute meaningfully.

What You’ll Do:

• Inspire, coach, and support the store team while partnering with the host store to build a culture of accountability and performance.
• Assist the management team in onboarding and developing team members, ensuring everyone feels welcomed and supported.
• Guide the team to prioritize inclusive, high‑quality customer experiences that build loyalty and repeat business in store and through virtual Shopping.
• Ensure MK Ambassadors maintain client communication using all available clientelling apps and tools.
• Proactively manage client database to increase sales.
• Set and communicate clear sales goals and KPIs, ensuring all team members understand how they contribute to success.
• Promote a proactive approach to loss prevention, collaborating with store leadership to address concerns early.
• Use company communication platforms effectively and follow through on relevant updates and actions.

You’ll Need to Have:

• Proven experience in retail, ideally within a fast‑paced and customer‑focused environment.
• Ability to lead and collaborate with empathy, clarity, and respect for diverse working styles.
• Comfort with technology and a willingness to use digital tools to enhance customer experience.
• Resilience and adaptability in a dynamic retail setting.
• Strong organizational and interpersonal skills, with attention to detail.
• Familiarity with retail KPIs and Microsoft Office.
• Proficiency in English (spoken and written).

What We Offer:

• Cross‑Brand Discounts & Private Employee Sales – Enjoy exclusive savings across all Capri brands.
• Vacation Allowance – Recharge with paid time off throughout the year.
• Internal Mobility Across Capri Brands – Explore new career paths within the broader Capri network.
• Employee Assistance Program – Confidential support for mental, emotional, and financial well‑being.

The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [e-mail].