Sales Operations Associate (Temporal)

Ralph Lauren; Madrid; On-site; EUR 21,000 - 27,000; Full time

Job summary

Ralph Lauren Corporation in Madrid seeks an administrative professional to support a fast‑moving sales team. You will process orders, manage invoices, maintain customer records, and coordinate deliveries to ensure timely fulfillment.

Strong Excel and SAP skills, plus excellent organizational abilities, are essential to succeed in this role within a collaborative, fast-paced environment.

Qualifications

• Administrative support experience to a sales team is preferred.
• Experience with order processing, invoicing and maintaining customer records.
• Ability to coordinate deliveries and liaise with multiple departments.

Responsibilities

• Order Management: Receive, process, and verify sales orders, ensuring accuracy in customer information.
• Customer Communication: Act as a point of contact for customers, addressing concerns and providing after-sales support.
• Record Keeping: Maintain and update customer databases and sales records.
• Reporting & Analysis: Compile performance metrics to provide insights to the sales team.
• Inventory & Logistics: Coordinate deliveries to ensure timely product fulfillment.
• Internal Coordination: Liaise with logistics and finance for smooth operations.

Skills

Organizational skills

Time management

Communication

Attention to detail

English language

Tools

Excel

SAP

Job description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through Talent, Education & Communication, Employee Groups and Celebration.

Provide administrative and organizational support to a sales team by processing orders, managing invoices, maintaining customer records, and ensuring efficient delivery of the products.

• Order Management: Receive, process, and verify sales orders, ensuring accuracy in customer information.
• Customer Communication: Act as a point of contact for customers, answering questions, addressing concerns, and providing after-sales support (i.e. returns, delivery issues, claims).
• Record Keeping: Maintain and update customer databases and sales records, ensuring data is accurate and accessible.
• Reporting & Analysis: Compile and monitor performance metrics to provide insights to the sales team.
• Inventory & Logistics: Coordinate deliveries to ensure timely product fulfillment.
• Internal Coordination: Liaise with other departments, such as logistics and finance, to ensure smooth operations and timely delivery of products and services.

• Organizational & Time Management: Excellent ability to manage multiple tasks, prioritize effectively, and meet deadlines.
• Communication: Strong interpersonal skills to effectively interact with customers and internal teams.
• Technical knowledge: EXCEL, SAP.
• Attention to Detail: Accuracy is critical for managing sensitive customer and sales data.
• Languages: English