Sales Manager

Cartier; Madrid; Presencial; EUR 45.000 - 58.000; Jornada completa

Descripción de la vacante

Cartier is seeking an Ambassador to support the Boutique Director in developing and optimizing boutique performance and profitability by leading the boutique team and ensuring excellence in client service. Under Boutique Manager supervision, you will design the organization, recruit profiles, train and develop the team, manage day-to-day operations, and monitor KPIs and budgets to drive results.

Fluent in Spanish and English, you will build direct contact with VIPs and deliver exceptional

Formación

• Previous retail management experience.
• Experience leading teams in client-facing environments.
• Results-oriented with initiative.
• Able to lead in complex, ambiguous contexts.
• Excellent analytical skills with a client-centric mindset.
• Strong leadership to manage a diverse team with inclusivity.

Responsabilidades

• Design the boutique organization and recruit profiles.
• Train and develop the boutique team and onboarding of new staff.
• Manage day-to-day operations and care service team.
• Drive boutique performance and profitability using monthly/daily targets.
• Monitor boutique KPIs and budget execution.
• Implement policies, procedures and CRM programs ROI.

Conocimientos

Team leadership

Talent development

Performance analysis

Client service

CRM programs

Spanish/English fluency

Herramientas

CRM software

Descripción del empleo

Your Mission

As an Ambassador of the Maison, you will assists the Boutique Director to develop and optimize the boutique performance and profitability by managing the boutique team, ensuring excellence in the boutique and client service.

HOW WILL YOU MAKE AN IMPACT?

Team Management & People Development

• Under the supervision of the Boutique Manager, designs the optimum organization, recruits the right profiles and ensures proactively talent pipe-line in his/her boutique. Drives performance and compensation management, ensures people development (career committees, mid-year discussions, training & development plans), motivates and reinforces engagement
• Is responsible for of the integration and training of new comers
• Ensures the day-to-day management, training, coaching and motivation of the boutique team
• Ensures the day-to-day management of the Care Service team
• Assists the Boutique Manager to optimize boutique performance and profitability, notably through the breakdown of all boutique targets into monthly, daily and individual targets
• Assists the Boutique Manager to monitor the boutique KPIs

Boutique Performance Management

• Assists the Boutique Manager to make a diagnosis based on a solid performance analysis, review of competencies and environment to define action plans to achieve Maison, boutique and category sales targets
• Leads the implementation and monitoring of the action plans

Boutique Operations & Administration

• Is responsible for the back office and administration of the boutique
• Ensures the execution and delivery in time of all boutique reports
• Oversees the boutique expenses
• Implements group, Maison and boutique policies, procedures and guidelines

Client Relationship & Portfolio Development

• Assists the Boutique Manager to ensure a unique and highly professional client service within the boutique
• Assists the Boutique Manager to implement and monitor the ROI on CRM programs and actions
• Acts as an Ambassador of the Maison and supports the Boutique Manager to build direct contact with VIPs

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• You have previous retail management experience and experience leading teams challenging client-facing environment
• You are results oriented and have the ability to take initiative
• You are agile, comfortable embodying change and leading in complex and ambiguous contexts.
• Excellent analytical skills and client centricity mindset
• Strong leadership skills to organize, animate a team with genuine values of inclusivity and trust
• Fluent in Spanish and English, both verbally and in writing is mandatory - proficiency in any other language is a plus

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity.
• We foster empathy, curiosity, courage, humility, and integrity.
• We care for the world we live in.