Sales Manager

Richemont Iberia SL; Madrid; Presencial; EUR 42.000 - 54.000; Jornada completa

Descripción de la vacante

Richemont Iberia SL is seeking an Ambassador for a flagship boutique in Madrid to support the Boutique Director in driving performance and profitability by leading the boutique team and delivering exceptional client service.

You will design and implement the organization, recruit top profiles, train newcomers, manage daily operations, and nurture VIP relationships while ensuring adherence to Maison policies.

Formación

• Proven retail management experience and team leadership.
• Proven ability to work in a client-facing environment.
• Fluent in Spanish and English; additional languages a plus.

Responsabilidades

• Develop and optimize boutique performance and profitability.
• Manage daily boutique operations and back-office tasks.
• Lead training, recruiting, and talent development.
• Monitor KPIs and CRM programs, engage VIP clients.
• Ensure high standards of client service and brand values.

Conocimientos

Retail management

Team leadership

Customer service

Performance analytics

Spanish & English

Descripción del empleo

YOUR MISSION: As an Ambassador of the Maison, you will assists the Boutique Director to develop and optimize the boutique performance and profitability by managing the boutique team, ensuring excellence in the boutique and client service. HOW WILL YOU MAKE AN IMPACT?

Team Management & People Development

• Under the supervision of the Boutique Manager, designs the optimum organization, recruits the right profiles and ensures proactively talent pipe-line in his/her boutique. Drives performance and compensation management, ensures people development (career committees, mid-year discussions, training & development plans), motivates and reinforces engagement

• Is responsible for of the integration and training of new comers

• Ensures the day-to-day management, training, coaching and motivation of the boutique team

• Ensures the day-to-day management of the Care Service team

• Assists the Boutique Manager to optimize boutique performance and profitability, notably through the breakdown of all boutique targets into monthly, daily and individual targets

• Assists the Boutique Manager to monitor the boutique KPIs

Boutique Performance Management

• Assists the boutique Manager to make a diagnosis based on a solid performance analysis, review of competencies and environment to define action plans to achieve Maison, boutique and category sales targets

• Leads the implementation and monitoring of the action plans

Boutique Operations & Administration

• Is responsible for the back office and administration of the boutique

• Ensures the execution and delivery in time of all boutique reports

• Oversees the boutique expenses

• Implements group, Maison and boutique policies, procedures and guidelines

Client Relationship & Portfolio Development

• Assists the Boutique Manager to ensure a unique and highly professional client service within the boutique

• Assists the Boutique Manager to implement and monitor the ROI on CRM programs and actions

• Acts as an Ambassador of the Maison and supports the Boutique Manager to build direct contact with VIPs

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• You have previous retail management experience and experience leading teams challenging client-facing environment

• You are results oriented and have the ability to take initiative

• You are agile, comfortable embodying change and leading in complex and ambiguous contexts.

• Excellent analytical skills and client centricity mindset

• Strong leadership skills to organize, animate a team with genuine values of inclusivity and trust

• Fluent in Spanish and English, both verbally and in writing is mandatory – proficiency in any other language is a plus

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity.

• We foster empathy, curiosity, courage, humility, and integrity.

• We care for the world we live in.