Store Manager (Madrid)

Flabelus; Madrid; Presencial; EUR 42.000 - 56.000; Jornada completa

Descripción de la vacante

Flabelus in Madrid is seeking a Store Manager to lead our flagship store, drive sales, and cultivate exceptional customer experiences. You will steer daily operations, plan staffing, and maintain brand storytelling across in-store campaigns.

You’ll lead a motivated team, optimize processes, and collaborate with marketing to elevate customer engagement while ensuring luxury standards and sustainable practices.

Formación

• At least 3 years of experience as Store Manager or Assistant Manager in premium fashion brands.
• Passionate about fashion, storytelling, and trends.
• Strong skills in sales, leadership, and communication.
• Highly organized, analytical, proactive, and goal-oriented.
• Comfortable working with digital tools (Shopify, Google Drive, etc.).
• Intermediate to high level of spoken English.
• Bonus points: Experience in luxury brands.

Responsabilidades

• Design and execute sales strategies aligned with monthly targets.
• Create meaningful customer relationships through personalized and warm service.
• Monitor and analyze KPIs: daily sales, average basket size, conversion rate, etc.

Conocimientos

Sales

Leadership

Communication

Organization

English (spoken)

Herramientas

Shopify

Google Drive

Descripción del empleo

Your Responsibilities

Sales & Customer Experience

YOUR MISSION AS STORE MANAGER

You’ll be the strategic leader of our store, with the mission to maximize sales, build customer loyalty, and lead your team with empathy and purpose.

We’re looking for a dynamic, charming, and results‑driven person who thrives in fast‑paced environments and radiates the Flabelus spirit.

Sales & Customer Experience

• Design and execute sales strategies aligned with monthly targets.
• Create meaningful customer relationships through personalized and warm service.
• Monitor and analyze KPIs: daily sales, average basket size, conversion rate, etc.

Team Leadership

• Train, inspire, and motivate the team to reach and exceed goals.
• Organize shifts, manage team schedules, vacations, and daily planning.
• Foster a positive, collaborative, and inspiring work environment.

Store Operations

• Oversee stock replenishments and warehouse organization.
• Manage returns and exchanges via Shopify and follow up on online orders.
• Ensure proper documentation of damages, gifting actions, and customer incidents.
• Guarantee adherence to internal processes and visual merchandising standards.

Strategy & Collaboration

• Work closely with the retail marketing team to implement in‑store campaigns.
• Share insights and contribute ideas to improve store operations and customer engagement.

Who You Are

• At least 3 years of experience as Store Manager or Assistant Manager in premium fashion brands.
• Passionate about fashion, storytelling, and trends.
• Strong skills in sales, leadership, and communication.
• Highly organized, analytical, proactive, and goal‑oriented.
• Comfortable working with digital tools (Shopify, Google Drive, etc.).
• Intermediate to high level of spoken English.
• Bonus points: Experience in luxury brands.

The “FLABELUS PERSON” IS…

• Positive and solution‑driven.
• Inspired by fashion, literature, and creativity.
• Committed to sustainability and conscious consumerism.
• A team player who leads with empathy and care.
• Communicates clearly and openly.
• Motivated by challenges and strives for excellence.