Sales Associate (Chinese Speaker)

POP MART; Madrid; On-site; EUR 20,000 - 30,000; Full time

Benefits offered by this job

Selected POP MART toys as appreciation gifts

Structured bonus/commission scheme

Comprehensive training and development programs

Regular team social events

Job summary

POP MART is looking for a Sales Associate to join our team in Madrid. In this role, you will provide exceptional customer service, support daily operations, and represent the POP MART brand positively.

The ideal candidate has at least 2 years of retail experience and is fluent in Spanish, English, and Chinese. A proactive attitude and a passion for designer toys are essential. This is a dynamic retail environment with opportunities for growth and training.

Qualifications

• At least 2 years of experience in a retail or customer-facing role.
• Strong communication skills in Spanish, English, and Chinese.
• Proactive attitude towards delivering great customer service.

Responsibilities

• Provide exceptional customer service, helping customers discover products.
• Support the Store Manager in daily operations.
• Ensure the store is clean, organized, and visually appealing.

Skills

Fluent in Spanish

Fluent in English

Fluent in Chinese

Customer service

Retail experience

Team player

Job description

About POP MART

Founded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top-tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters.

What to Expect

POP MART is a boutique-sized company with a young and multicultural team where you can expect to:

• Gain valuable professional experience covering the entire retail life cycle
• Have the opportunity to work with people from different countries and cultures in a collaborative environment
• Receive structured customer service, retail operations, and product training
• Be proactively involved in the company’s growth

POP MART offers our employees:

• Selected POP MART toys as appreciation gifts every month
• A structured bonus/commission scheme in line with the company’s and the individual’s performance
• Comprehensive training and development programs
• Regular team social events

The Role

We are looking for enthusiastic and customer-focused Sales Associate to join our team in Madrid! As a Sales Associate, you will play a key role in delivering an outstanding in-store experience, supporting daily operations and representing the POP MART brand with energy and positivity. If you love designer toys and enjoy working in a dynamic retail environment, this is the perfect opportunity for you.

Key Responsibilities

• Provide exceptional customer service, helping customers discover and fall in love with our products
• Support the Store Manager in daily store operations
• Ensure the store is always clean, organized, and visually appealing
• Handle payments and follow correct procedures at the cashier point
• Monitor product availability and support stock management
• Help with inventory checks and prevent stock loss or damage
• Participate in new product launches and merchandising updates
• Follow all company policies and procedures
• Be a team player, supporting colleagues and contributing to a positive store environment
• Be available to work flexible shifts, including weekends and holidays

Required Qualifications

• At least 2 years of experience in a retail or customer-facing role
• Fluent in Spanish, English and Chinese with strong communication skills
• A proactive attitude and a passion for delivering great customer service
• Ability to support sales goals and contribute to team performance
• Comfortable working in a fast-paced environment, handling multiple tasks
• Reliable and well-organized, with strong attention to detail
• Basic experience with cash handling and administrative tasks like scheduling
• Good time management and the ability to prioritize tasks efficiently
• A team player who brings positivity and helps motivate others

Desirable but Not Essential

• Experience in the toy or collectibles industry
• Knowledge of visual merchandising techniques
• Familiarity with retail management software and point-of-sale systems