Pop Culture Toy Store Sales Associate — Madrid (Part-Time)

Pop Mart; Madrid; On-site; EUR 17,000 - 22,000; Part time

Benefits offered by this job

Selected POP MART toys as appreciation

Comprehensive training and development

Structured bonus/commission scheme

Job summary

POP MART Madrid is seeking a customer-focused Sales Associate to deliver an outstanding in-store experience, support daily operations and represent the POP MART brand with energy. You will join a vibrant team in Madrid, gain structured training in customer service, retail operations, and merchandising, and participate in product launches and seasonal campaigns while supporting the store's growth.

Qualifications include at least 2 years of retail experience, fluency in Spanish and English, and a

Qualifications

• At least 2 years of experience in a retail or customer-facing role.
• Fluent in Spanish and English, with strong communication skills.
• A proactive attitude and a passion for delivering great customer service.
• Ability to support sales goals and contribute to team performance.
• Comfortable working in a fast-paced environment, handling multiple tasks.
• Reliable and well-organized, with strong attention to detail.
• Basic experience with cash handling and administrative tasks like scheduling.
• Good time management and the ability to prioritize tasks efficiently.
• A team player who brings positivity and helps motivate others.

Responsibilities

• Provide exceptional customer service, helping customers discover and fall in love with our products
• Support the Store Manager in daily store operations
• Ensure the store is always clean, organized, and visually appealing
• Handle payments and follow correct procedures at the cashier point
• Monitor product availability and support stock management
• Help with inventory checks and prevent stock loss or damage
• Participate in new product launches and merchandising updates
• Follow all company policies and procedures
• Be a team player, supporting colleagues and contributing to a positive store environment
• Be available to work flexible shifts, including weekends and holidays

Skills

Customer service

Communication

Teamwork

Time management

Cash handling

Multitasking

Spanish (fluent)

English (fluent)

Tools

POS systems

Retail software

Job description

POP MART Madrid is seeking a customer-focused Sales Associate to deliver an outstanding in-store experience, support daily operations and represent the POP MART brand with energy. You will join a vibrant team in Madrid, gain structured training in customer service, retail operations, and merchandising, and participate in product launches and seasonal campaigns while supporting the store's growth.

Qualifications include at least 2 years of retail experience, fluency in Spanish and English, and a