Store Manager

POP MART; Barcelona; On-site; EUR 30,000 - 50,000; Full time

Benefits offered by this job

Personalized career paths

Training and development events

Job summary

A leading retail company is looking for a STORE MANAGER for its new location in Barcelona. This role requires at least 5-10 years of experience in retail management and involves overseeing store operations, team leadership, and ensuring customer satisfaction. The ideal candidate should be fluent in Spanish and English and possess strong problem-solving skills. Opportunities for personal career development are available.

Qualifications

• At least 5-10 years' experience in similar roles.
• Excellent knowledge of Spanish and English.
• Strong results orientation and ability to manage a team.

Responsibilities

• Support the area manager in daily activities.
• 360° management of your shop.
• Ensure customer reception aligns with guidelines.
• Train new joiners and support their development.

Skills

Team leadership

Retail management

Customer satisfaction

Budget management

Problem solving

Education

Bachelor's or Master's degree

Job description

Overview

POP MART is a market-leading company in character-based entertainment and a global champion of design toy culture. Our mission is to ignite passion and bring joy worldwide. We are looking for a STORE MANAGER (Full-time - Barcelona) for our new store in Barcelona. You are a Manager, with a strong orientation towards business and Customer Satisfaction. You know how to develop and supervise a team. Your interpersonal skills allow you to resolve internal and external conflicts. You are dynamic, flexible, smart and a problem solver. Your love of field work, your management experience and your ability to analyze and cope with difficult situations will be key to your daily goals. You are passionate about the retail world.

Responsibilities

• Support the area manager in daily activities by actively contributing to the design of the Store's commercial and HR strategy
• 360° management of your shop
• Plan, implement and monitor the measures necessary to achieve and exceed sales objectives
• Ensure and collaborate in the implementation of merchandising standards and optimize sales space to maximize profitability
• Manage the warehouse by maintaining the correct stock level in compliance with product replenishment cycles and merchandising strategies
• Possess good product and fashion knowledge, know and apply brand and seasonal visual merchandising standards
• Supervise the reception of customers, ensuring that it is in line with POP MART guidelines
• Coordination of commercial and organizational activities particularly on your Store (animations, events, new launches, CRM campaigns)
• Train New Joiners and accompany them on their path of growth and development in collaboration
• Act as a role model and promote effective communication within the sales team
• Monitor the performance of your team (KPIs and achievement of personal and store objectives) and animate it in order to achieve results
• Analyze and animate KPIs relating to customer behavior (entrances, average receipt, pieces per receipt)
• Ensure the achievement of your department (budget and target achievement)
• Apply company procedures (regulations, safety procedures) and commercial policies (prices, promotions, communication) established by central services

Qualifications

• Citizenship or Work Permit is required
• At least 5-10 years' experience in similar roles (Assistant Store Manager, Team Leader, Supervisor, Key Holder) preferably in dynamic multinational retail contexts
• Knowledge of the main trade KPIs, confidence in budget management, analysis and daily reports
• Agility, dynamism and problem solving
• Strong results orientation
• High predisposition in managing a team, guiding it towards objectives and creating a virtuous team spirit
• Degree (bachelor's or master's degree) preferred
• Excellent knowledge of Spanish and English

People and Growth

It\'s all about PEOPLE! We like to cultivate and grow our talents. The training will accompany you throughout your journey. You will participate in training events, classroom lessons, personalized modules that will allow you to strengthen your technical and managerial skills. Personalized career paths for all our employees: you will have the opportunity to set personal career goals and receive the support you need to achieve them.

Company Highlights

• POP MART has nearly 500 offline stores
• Theme Park - POP Land in Beijing
• Themed shows

Job details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Management
• Industries: Retail Apparel and Fashion and Retail