Sales Assistant - Part Time - Barcelona - La Roca Village

Golden Goose Group; Barcelona; Sur place; EUR 10 044 - 14 508; Temps partiel

Avantages offerts par ce poste

Part Time 20 h/week

Résumé du poste

Golden Goose is seeking a Sales Assistant (Style Maker) to welcome clients and craft complete Golden looks, translating heritage into personalized service at Barcelona-LaRocaVillage. You will drive the sales process with product insights, upsell, and cross-sell, build enduring relationships across channels, and maintain store presentation to reflect the brand.

This role requires 1–3 years in luxury retail, fluency in Spanish and English, and a flexible, proactive mindset for a part-time 20

Qualifications

• Fluency in Spanish and English.
• 1–3 years in luxury retail.
• Self-motivated with professional selling techniques.
• Strong presentation and communication skills.
• Willingness to work part-time 20 h/week in Barcelona location.
• Knowledge of local market preferred.

Responsabilités

• Assist customers in expressing their personality through their dream looks.
• Provide product insights, upsell, and cross-sell to meet store objectives.
• Cultivate relationships with clients across channels and deliver personalized offers.
• Contribute to store presentation and ensure brand image standards.
• Support opening/closing, inventory, and GDPR/safety compliance.
• Utilize IT tools (Golden App, Sales Force, Xstore) to enhance engagement.

Connaissances

Client focus

Upselling

Presentation skills

Interpersonal skills

Team player

Multichannel experience

Description du poste

DESCRIPTION

We are looking for a passionate talent to build our customer experience.

MISSION

The Sales Assistant (Style Maker) introduces the client to the Golden world, explaining the heritage and the values of the Brand. The Sales Assistant (Style Maker) is dedicated to crafting a complete and personalized Golden total look for the clients, capturing their dreams and reflecting their personality. This role is pivotal in achieving high levels of client satisfaction through a Golden narrative, an exceptional service and by fostering enduring relationships.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Assist customers in expressing their personality through their ideal dream looks, playing a pivotal role in achieving the store's business objectives, customer satisfaction, and overall store success.

Engage actively in the sales process by providing comprehensive product insights, recommending additional items, and implementing up-selling and cross-selling strategies.

Cultivate and sustain positive customer relationships by making the clients feel relevant in the Golden Family, embracing omnichannel practices, leveraging digital tools and communication methods to ensure that customers receive updates, recommendations, and personalized offers.

Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards, and ensuring that products are displayed accordingly with the brand's image and standards.

Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards.

Utilize IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth).

KEY REQUIREMENTS

Fluency in Spanish and English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce.

Minimum 1-3 years of relevant experience in luxury retail.

Self-motivation with positive attitude and professional selling techniques.

Good customer focus with strong presentation, interpersonal and communication skills.

Ability to monitor, catch and understand the most relevant industry trends and good understanding of local market (online and offline).

Flexibility to adapt to the evolving needs of the business and our customers.

Strong team player.

Part Time 20 h/week.

Location: Barcelona-LaRocaVillage.

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We are an equal opportunity employer and passionately believe that our strength lies in people uniqueness. We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do.