Sales and Customer Care Assistant (prácticas)

WeRoad Ltd; Madrid; Presencial; EUR 7800 - 10.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Meal vouchers €8/day

Hybrid working

Learning & development opportunities

Descripción de la vacante

WeRoad is seeking a Sales and Customer Care Assistant for Spain, based in Madrid, to drive lead generation and close sales within a fast-paced, dynamic team. You will interact with WeRoaders across phone, Facebook, Instagram, Zendesk, WhatsApp, and more, guiding them to book unforgettable trips while maintaining a clean sales pipeline and collecting required travel documents.

The role requires enrollment in a university program for a curricular internship and offers a paid internship at

Formación

• Enrolled in a university or master's program; curricular internship is mandatory.
• Ability to meet monthly sales targets in a fast-paced environment.
• Strong communication skills across multiple channels (phone, social media, Zendesk, WhatsApp).

Responsabilidades

• Hunt and convert leads through various channels.
• Meet established sales targets.
• Serve as main contact for WeRoaders across primary sales channels (Phone, Facebook, Instagram, Zendesk, WhatsApp, etc.).
• Maintain an organized sales pipeline and track customer interactions.
• Provide tailored adventure recommendations to customers seeking booking support.
• Collect required passenger documents (ID, driving licence, passport) and data for travel insurance.
• Ensure final payments are made on time.

Conocimientos

Lead hunting

Sales mindset

Interpersonal skills

English fluency

French or German

Educación

Enrolled in university program

Herramientas

Zendesk

Descripción del empleo

ABOUT WEROAD: CONNECTING PEOPLE, CULTURES, AND STORIES

Founded in 2017, WeRoad is a fast-growing startup that is disrupting the travel industry in Italy, Spain, Switzerland, UK and also...in Germany and France!

With more than 200 team members and 4k Travel Coordinators, we are a community of travellers, united by their love for travel, adventure, and discovering faraway lands and cultures. We bring together small groups of like-minded millennials and send them on life-changing experiences to 1000+ destinations all over the globe.

We're on a mission to design and deliver experiences worth living and sharing, through rewriting the rules of the travel industry.

ABOUT THE ROLE

JOB TITLE: Sales and Customer Care Assistant - Spain

LOCATION: Madrid

TYPE OF CONTRACT: Paid CURRICULAR Internship (legal requirements, 800euro/monthly), Full-time.

What you’ll do:

• You primary task is hunting and converting leads through any means possible.
• Meet the established sales target.
• You’ll be the point of contact for our WeRoaders and will be in contact with them through all major Sales channels (Phone, Facebook, Instagram, Zendesk, Whatsapp, and more)
• You’ll keep the sales process organized by maintaining and updating an efficient sales pipeline and record of interaction with customers
• You’ll be an expert on all of our adventures, able to give tailored advice to customers who are looking for support in finding and ultimately booking the perfect tour.
• You’ll make sure that we have the documents from the passengers, according to the requirements of each tour (ID, driving licence, passport,...), as well as the data we need for the travel insurance.
• You’ll check the final payments are made on time.

What we’re looking for:

• Being enrolled in a university or master's program and eligible to complete a curricular internship – this is a mandatory requirement.
• In this company we value proactive people.
• Ability to work under pressure and based on monthly sales targets. You are sociable and thrive in a fast-paced, dynamic work environment.
• You have a hunger for sales/leads hunting
• You are currently based in Madrid.
• You love traveling, learning, and meeting new people - i.e. you have the WeRoad spirit!
• You speak fluently English, you speak French or German

You will love working at WeRoad if:

• You are ambitious, want to build and be part of something huge, growing faster than you thought possible
• You love to travel and want to join a young, smart, and fun team of people who love it, too
• You prefer adventure instead of daily routine and love working in a fast-paced, dynamic environment
• You are an entrepreneur at heart and a self-starter and aren't afraid to take on a lot of responsibility, right from the start
• You welcome feedback and see mistakes as stepping stones to success

What we can offer:

• Opportunities to learn – We invest in your growth with training and learning opportunities.
• Extra benefits – Meal vouchers (€8/day).
• Fun – A vibrant co-working space, team buildings and meet-ups.
• Hybrid working'

WeRoad is an equal opportunity and affirmative action employer. We consider for employment all applicants, regardless of their race, religion, color, ancestry, national origin, sex, sexual orientation, gender, gender identity, age, family status, political affiliation, disability, and any other legally protected characteristic.